I am not able to send group texts to both Android and iPhone users

You may try some of these steps, please check after each step...

1. Sometimes, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.
   1. Restart the device. That's it.
   2. Still not solved --> Force restart iPhone - Apple Support
2. If the issue persists, you can try resetting all settings on your iPhone. This will not erase your data but will reset all personalized settings to their default values. Go to Settings > General > Transfer & Reset > Reset > Reset All Settings and confirm the action. Note that you will need to reconfigure your settings afterward. All settings—including network settings, the keyboard dictionary, the Home screen layout, location settings, privacy settings, and Apple Pay cards—are removed or reset to their defaults. No data or media are deleted.
   1. Reset All Settings: Return iPhone settings to their defaults - Apple Support:- Return iPhone settings to their defaults
   2. You can return settings to their defaults without erasing your content.
   3. If you want to save your settings, back up your iPhone before returning them to their defaults. For example, if you’re trying to solve a problem but returning settings to their defaults doesn’t help, you might want to restore your previous settings from a backup.
3. Make sure you have the latest updates installed.
   1. Update Over-the-Air (OTA) —> Update your iPhone or iPad - Apple Support (IN)
   2. Update using iTunes/Finder —> Update your iPhone, iPad, or iPod touch - Apple Support (IN)
4. There are three types of group messages that you might see: group iMessage, group MMS, and group SMS. The Messages app automatically chooses the type of group message to send based on settings, network connection, and carrier plan. For example:
   1. If you and your recipients are using Apple devices and iMessage is turned on, then the group message is sent as an iMessage. If you can't turn on or sign in to iMessage or FaceTime - Apple ... If you can't turn on or sign in to iMessage or FaceTime - Apple ...
   2. If you send a group message to people who are on Android, then the message is sent as an MMS or SMS message. Check if you have an SMS plan enabled by your carrier for the SIM/eSIM that you use on your device. Apple Inc does not provide SMS services. You need to contact your Carrier to enable SMS and/or MMS.
5. To activate iMessage and FaceTime using your Phone number
   1. First, check to know whether you have an SMS plan enabled at least for One SMS*** with your carrier. Contact your Carrier (Cellular Service Provider) the agency that issued the SIM to you
   2. If your iPhone is used with a carrier not found in the wireless carrier articles, make sure you can send and receive international SMS. (One international SMS*** Only)
   3. *** You may not have an SMS plan (Domestic & International) enabled by your carrier for the SIM/eSIM that you use on your device. Apple Inc does not provide SMS services.

If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance. They can provide specific guidance based on your device model and iOS version.

I spent about 2-3 hours yesterday in the Verizon store, they were extremely patient and helpful. I thought it was an Xfinity mobile account issue, so I switched back to Verizon and got a new phone (transfered my old data) - the same issue happened. We tested my account on a brand new phone and the issue was resolved.

I factory reset my brand new phone and it works successfully !

( I don't have much on iCloud; I have LastPass for Passwords; Dropbox for Photos; Gmail for Email, Calendar, etc. )

1. :Reset All Settings: Return iPhone settings to their defaults - Apple Support:- Return iPhone settings to their defaults