Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: MessageProblems1
MessageProblems1 Author
User level: Level 1
6 points

lose text messages from one contact when i close messages and open again

I have an iphone 13. When my wife sends me text messages, I see them on the lock screen, but when I open the message app, they disappear. If she sends me a photo or link, I can look at the photos she's sent me and its there, but the messages disappear. If I'm messaging her and she messages me back, I see the texts, but if I close messages and reopen them, they are gone. Some messages are there but some are not. It doesn't seem to matter if it's an iMessage or a regular text. Any ideas? I went to my local AT&T store and they didn't have a clue.

iPhone 13 Pro Max, iOS 16

Posted on Jul 19, 2023 8:59 AM

Reply
Question marked as Top-ranking reply
User profile for user: MessageProblems1
MessageProblems1 Author
User level: Level 1
6 points

Posted on Jul 19, 2023 9:36 AM

Thanks for the reply, but those I've tried all of those and checked the settings and they are all good.



View in context

Similar questions

2 replies
User profile for user: Libby101a
Libby101a
User level: Level 4
2,392 points

Jul 19, 2023 9:20 AM in response to MessageProblems1

Please check if your messages are set to be automatically deleted, go to Settings > Scroll down to Messages > Scroll down to Message History. If "Forever" is not selected, this is the reason why some of your messages disappear.


Also if your device storage is getting near full this can also cause this problem. Check your storage by going to settings > General > device storage.



Maybe you blocked the message sender by mistake. To check if that is the case, you can go to Settings > Messages > Blocked.


Make sure your messages are being safely backed up to iCloud, go to Settings > Click your profile > iCloud > Scroll down to Messages and enable it.


Make sure your device is up to date on software.


Try signing out of iMessage then FaceTime (both or this won't work), then restart your device, then sign back in to both and see if that helps.



Good Luck!

Reply

lose text messages from one contact when i close messages and open again

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up