photos did not transfer to new phone

photos did not transfer to new phone


iPhone 13

Posted on Jul 19, 2023 12:57 PM

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Question marked as Top-ranking reply

Posted on Jul 20, 2023 1:21 PM

Hello theminnicks,


If you restored your new iPhone from an iCloud backup, you may need to wait for your photos to finish downloading:


If the photos and videos were included in the backup, they’ll download to your iOS device in the background when you restore. Stay connected to Wi-Fi until the process finishes. The time it takes to restore depends on the size of your backup and the speed of your Wi-Fi network.


You can also find those details in this resource: About missing information after you restore your iPhone, iPad, or iPod touch with iCloud Backup - Apple Support


If your photos still aren't appearing, do they show up if you check the iCloud website using a computer? iCloud Photos


Additionally, do you still have access to your prior iPhone?


Let us know, and we'll keep moving forward based on those details.

1 reply
Question marked as Top-ranking reply

Jul 20, 2023 1:21 PM in response to theminnicks

Hello theminnicks,


If you restored your new iPhone from an iCloud backup, you may need to wait for your photos to finish downloading:


If the photos and videos were included in the backup, they’ll download to your iOS device in the background when you restore. Stay connected to Wi-Fi until the process finishes. The time it takes to restore depends on the size of your backup and the speed of your Wi-Fi network.


You can also find those details in this resource: About missing information after you restore your iPhone, iPad, or iPod touch with iCloud Backup - Apple Support


If your photos still aren't appearing, do they show up if you check the iCloud website using a computer? iCloud Photos


Additionally, do you still have access to your prior iPhone?


Let us know, and we'll keep moving forward based on those details.

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photos did not transfer to new phone

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