Photos didn’t sync to new phone

I got a new iPhone and not all of my photos transferred over.

iPad Air, iPadOS 16

Posted on Aug 16, 2023 8:05 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 17, 2023 4:02 PM

Hello Naynavarrette,


To move your data to a new device, create a backup on your old device, then use these steps:


1. Turn on your new device. A "Hello" screen should appear. If you've already set up your new device, you need to erase it before you can use these steps.* 
2. Follow the steps until you see the Wi-Fi screen.
3. Tap a Wi-Fi network to join. Follow the steps until you see the Apps & Data screen, then tap Restore from iCloud Backup.
4. Sign in to iCloud with your Apple ID and password. 
5. When asked, choose a backup. Make sure that it's the correct one by checking the date and size of each. Learn what to do if you're asked to update to a newer version of iOS or iPadOS.
6. If you purchased iTunes or App Store content using multiple Apple IDs, sign in to each. If you can't remember the passwords, you can skip this step by tapping "Don't have an Apple ID or forgot it." 
7. Stay connected and wait for the restore process to finish, then complete the rest of the onscreen setup steps. If possible, keep your device connected to Wi-Fi and plugged into power after setup. This allows content like your photos, music, and apps stored in iCloud to automatically download back to your device.

Use iCloud to transfer data from your previous iOS or iPadOS device to your new iPhone, iPad, or iPod touch


If you store your pictures in iCloud instead of directly on the device, then sign in to the new device with that same Apple ID account then go to Settings > name at the top > iCloud > Photos, and turn on the Sync option.

Set up and use iCloud Photos


Cheers!



1 reply
Question marked as Top-ranking reply

Aug 17, 2023 4:02 PM in response to Naynavarrette

Hello Naynavarrette,


To move your data to a new device, create a backup on your old device, then use these steps:


1. Turn on your new device. A "Hello" screen should appear. If you've already set up your new device, you need to erase it before you can use these steps.* 
2. Follow the steps until you see the Wi-Fi screen.
3. Tap a Wi-Fi network to join. Follow the steps until you see the Apps & Data screen, then tap Restore from iCloud Backup.
4. Sign in to iCloud with your Apple ID and password. 
5. When asked, choose a backup. Make sure that it's the correct one by checking the date and size of each. Learn what to do if you're asked to update to a newer version of iOS or iPadOS.
6. If you purchased iTunes or App Store content using multiple Apple IDs, sign in to each. If you can't remember the passwords, you can skip this step by tapping "Don't have an Apple ID or forgot it." 
7. Stay connected and wait for the restore process to finish, then complete the rest of the onscreen setup steps. If possible, keep your device connected to Wi-Fi and plugged into power after setup. This allows content like your photos, music, and apps stored in iCloud to automatically download back to your device.

Use iCloud to transfer data from your previous iOS or iPadOS device to your new iPhone, iPad, or iPod touch


If you store your pictures in iCloud instead of directly on the device, then sign in to the new device with that same Apple ID account then go to Settings > name at the top > iCloud > Photos, and turn on the Sync option.

Set up and use iCloud Photos


Cheers!



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Photos didn’t sync to new phone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.