EdAROCNY Author

Level 1

4 points

Email From Panera, and is in Contacts, is going to Junk Mail

Emails from a number of known businesses are being sent to Junk mail. The email address is in Contacts. How do I stop this???!!!

iMac 21.5″ 4K, macOS 13.4

Posted on Jul 19, 2023 1:19 PM

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Top-ranking reply

Level 10

206,414 points

Posted on Jul 19, 2023 1:51 PM

EdAROCNY wrote:

Emails from a number of known businesses are being sent to Junk mail. The email address is in Contacts. How do I stop this???!!!

If Junk mail is not working for you as expected—

If junk mail filters aren’t working in Mail on Mac - Apple Support

Change Junk Mail settings in Mail on Mac - Apple Support

Reduce junk mail in Mail on Mac - Apple Support

Mail advanced junk mail settings on Mac - Apple Support

Change Junk Mail Advanced settings in Mail on Mac - Apple Support

Identify and filter junk mail in iCloud - Apple Support

Report and reduce spam in iCloud Mail - Apple Support

Manage junk mail in Mail on iCloud.com

Manage junk mail in Mail on iCloud.com - Apple Support

I turned Junk off more then 10 years ago and installed a third party Spam filter.

Never had an issue—turn it off in Mail>Settings.

You have the option of installing a third party spam filter. ex.

https://c-command.com/spamsieve/

there are others of course:

https://www.spamhero.com/

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2 replies

Top-ranking reply

Level 10

206,414 points

Jul 19, 2023 1:51 PM in response to EdAROCNY

EdAROCNY wrote:

Emails from a number of known businesses are being sent to Junk mail. The email address is in Contacts. How do I stop this???!!!

If Junk mail is not working for you as expected—

If junk mail filters aren’t working in Mail on Mac - Apple Support

Change Junk Mail settings in Mail on Mac - Apple Support

Reduce junk mail in Mail on Mac - Apple Support

Mail advanced junk mail settings on Mac - Apple Support

Change Junk Mail Advanced settings in Mail on Mac - Apple Support

Identify and filter junk mail in iCloud - Apple Support

Report and reduce spam in iCloud Mail - Apple Support

Manage junk mail in Mail on iCloud.com

Manage junk mail in Mail on iCloud.com - Apple Support

I turned Junk off more then 10 years ago and installed a third party Spam filter.

Never had an issue—turn it off in Mail>Settings.

You have the option of installing a third party spam filter. ex.

https://c-command.com/spamsieve/

there are others of course:

https://www.spamhero.com/

Reply

EdAROCNY Author

Level 1

4 points

Jul 27, 2023 7:46 PM in response to EdAROCNY

leroydouglas - Thank you for the comprehensive troubleshooting list of links. I appreciate your time and effort to provide that feedback.

I worked through the list and when I got to the "third party spam filter" I went to my host provider's "cpanel" to check into adding spam filtering. OMG! I discovered the host provider was using SpamAssisin by default. SpamAssisin was flagging the emails as spam. Hence, since I had the "Trust junk mail headers in messages" turned on, that was then sending the emails to junk. (I did not fully understand this feature - now I do.)

Problem is solved.

Thanks again for your help!

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Email From Panera, and is in Contacts, is going to Junk Mail

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