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Why Numbers and Pages no longer see my files ?

Why can’t Numbers and Pages see my iCloud Drive files anymore? And they do t open anything? Worked a few days ago.

Posted on Jul 19, 2023 5:25 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 20, 2023 5:52 PM

Hello ThreeBarkingDogsHere,


We would like to see how we can help you with iCloud Drive not syncing with your device as expected. Did you recently make any changes to your Apple ID or password? Which device, and which OS version are you having issues accessing the documents from? Confirm your iCloud Drive settings are correct by following the steps in this link: Set up iCloud Drive on all your devices - Apple Support


"Set up iCloud Drive on your iPhone, iPad, or iPod touch

  1. On your iPhone, iPad, or iPod touch, go to Settings > [your name] > iCloud.
  2. Do one of the following:
  • iOS 16, iPadOS 16, or later: Tap iCloud Drive, then turn on Sync this [device].

The iCloud Drive screen in iCloud settings. Sync this iPhone is turned on.

  • iOS 15, iPadOS 15, or earlier: Turn on iCloud Drive.

A list of apps appears below iCloud Drive. When you turn on an app, it can store data in iCloud.

3.To view your iCloud Drive files and folders, open the Files app and go to the iCloud Drive section.


For more information on how to use iCloud Drive on your iPhone, iPad, or iPod touch, see any of the following:


Set up iCloud Drive on your Mac

  1. On your Mac, do one of the following:
    • macOS Ventura 13.3 or later: Choose Apple menu  > System Settings, click [your name] at the top of the sidebar, click iCloud on the right, click iCloud Drive, then turn on Sync this Mac.
    • macOS Ventura 13 to 13.2: Choose Apple menu  > System Settings, click [your name] at the top of the sidebar, click iCloud on the right, click iCloud Drive, click Turn On, then click Options.
    • macOS 12 or earlier: Choose Apple menu  > System Preferences, click Apple ID, click iCloud, select iCloud Drive, then click Options.

2.Select or turn on any of the following:

    • Desktop & Documents Folders: When you select or turn on this option, you can access the files on your desktop and in the Documents folder on any device that has iCloud Drive turned on. See the Apple Support article Add your Desktop and Documents files to iCloud Drive.
    • An app: When you select or turn on an app, it can store data in iCloud. (If apps aren’t shown, click Apps Syncing to iCloud Drive.)

3.To view your iCloud Drive files and folders, open the Finder, then click iCloud Drive in the sidebar.

For more information on how to use iCloud Drive on your Mac, see Work with folders and files in iCloud Drive in the macOS User Guide.


Set up iCloud Drive on your Windows computer

  1. If you don’t already have it, get iCloud for Windows. See the Apple Support article Download iCloud for Windows.
  2. On your Windows computer, open iCloud for Windows.
  3. Select iCloud Drive, then click Apply.
  4. To view your iCloud Drive files and folders, open File Explorer, then click iCloud Drive in the Navigation pane.

For more information on how to use iCloud Drive on your Windows computer, see View, add, or remove iCloud Drive files in iCloud for Windows and Share iCloud Drive files and folders in iCloud for Windows in the iCloud for Windows User Guide."


Get back to us with these details so that we have a better understanding of the issue, and we can go from there.


Cheers!

2 replies
Question marked as Top-ranking reply

Jul 20, 2023 5:52 PM in response to ThreeBarkingDogsHere

Hello ThreeBarkingDogsHere,


We would like to see how we can help you with iCloud Drive not syncing with your device as expected. Did you recently make any changes to your Apple ID or password? Which device, and which OS version are you having issues accessing the documents from? Confirm your iCloud Drive settings are correct by following the steps in this link: Set up iCloud Drive on all your devices - Apple Support


"Set up iCloud Drive on your iPhone, iPad, or iPod touch

  1. On your iPhone, iPad, or iPod touch, go to Settings > [your name] > iCloud.
  2. Do one of the following:
  • iOS 16, iPadOS 16, or later: Tap iCloud Drive, then turn on Sync this [device].

The iCloud Drive screen in iCloud settings. Sync this iPhone is turned on.

  • iOS 15, iPadOS 15, or earlier: Turn on iCloud Drive.

A list of apps appears below iCloud Drive. When you turn on an app, it can store data in iCloud.

3.To view your iCloud Drive files and folders, open the Files app and go to the iCloud Drive section.


For more information on how to use iCloud Drive on your iPhone, iPad, or iPod touch, see any of the following:


Set up iCloud Drive on your Mac

  1. On your Mac, do one of the following:
    • macOS Ventura 13.3 or later: Choose Apple menu  > System Settings, click [your name] at the top of the sidebar, click iCloud on the right, click iCloud Drive, then turn on Sync this Mac.
    • macOS Ventura 13 to 13.2: Choose Apple menu  > System Settings, click [your name] at the top of the sidebar, click iCloud on the right, click iCloud Drive, click Turn On, then click Options.
    • macOS 12 or earlier: Choose Apple menu  > System Preferences, click Apple ID, click iCloud, select iCloud Drive, then click Options.

2.Select or turn on any of the following:

    • Desktop & Documents Folders: When you select or turn on this option, you can access the files on your desktop and in the Documents folder on any device that has iCloud Drive turned on. See the Apple Support article Add your Desktop and Documents files to iCloud Drive.
    • An app: When you select or turn on an app, it can store data in iCloud. (If apps aren’t shown, click Apps Syncing to iCloud Drive.)

3.To view your iCloud Drive files and folders, open the Finder, then click iCloud Drive in the sidebar.

For more information on how to use iCloud Drive on your Mac, see Work with folders and files in iCloud Drive in the macOS User Guide.


Set up iCloud Drive on your Windows computer

  1. If you don’t already have it, get iCloud for Windows. See the Apple Support article Download iCloud for Windows.
  2. On your Windows computer, open iCloud for Windows.
  3. Select iCloud Drive, then click Apply.
  4. To view your iCloud Drive files and folders, open File Explorer, then click iCloud Drive in the Navigation pane.

For more information on how to use iCloud Drive on your Windows computer, see View, add, or remove iCloud Drive files in iCloud for Windows and Share iCloud Drive files and folders in iCloud for Windows in the iCloud for Windows User Guide."


Get back to us with these details so that we have a better understanding of the issue, and we can go from there.


Cheers!

Why Numbers and Pages no longer see my files ?

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