why is there a box with a question mark on email message

why is there a box with a question mark on email message instead of a picture

MacBook Pro 13″, OS X 10.10

Posted on Jul 19, 2023 7:01 PM

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Posted on Jul 20, 2023 12:34 AM

Hi,

If you receive an email in Mail that has blue boxes with question marks in them, this is for one of three reasons: You have no Internet connection, which prevents Mail from downloading the images. The message is in your Junk Mail folder. Mail refuses to grab images for these messages as a safety measure. Mail App. can't handle images to display since the mail is HTML format mail.


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Question marked as Best reply

Jul 20, 2023 12:34 AM in response to sherlyn1996

Hi,

If you receive an email in Mail that has blue boxes with question marks in them, this is for one of three reasons: You have no Internet connection, which prevents Mail from downloading the images. The message is in your Junk Mail folder. Mail refuses to grab images for these messages as a safety measure. Mail App. can't handle images to display since the mail is HTML format mail.


why is there a box with a question mark on email message

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