Mail app

Question mark in place of attachment in mail app

what is the solution

iPad, iPadOS 16

Posted on May 15, 2023 7:30 AM

Reply
Question marked as Best reply

Posted on May 16, 2023 2:30 AM

The question-mark that appears in place of an image or attachment usually indicates content that, for some reason, cannot be downloaded or displayed by the Mail client. The reason why some embedded or attached content may not be accessible are many - and with available information will be impossible to diagnose.


Assuming that you are using the native iOS/iPadOS Mail App, you have two principal alternatives with which to access the content…


1) Most Mail Providers has a webmail portal that can be accessed using a web browser. Sign-in to your mail using a browser of your choice (Safari, Firefox etc.) and view and/or download the content. If the missing content still cannot be viewed, contact the sender.


2) Consider installing a different email App on your iPad. While this cannot guarantee that you’ll be able to access every email that you receive, it can provide a quick and easy alternative access method.

2 replies
Question marked as Best reply

May 16, 2023 2:30 AM in response to Nobleperson

The question-mark that appears in place of an image or attachment usually indicates content that, for some reason, cannot be downloaded or displayed by the Mail client. The reason why some embedded or attached content may not be accessible are many - and with available information will be impossible to diagnose.


Assuming that you are using the native iOS/iPadOS Mail App, you have two principal alternatives with which to access the content…


1) Most Mail Providers has a webmail portal that can be accessed using a web browser. Sign-in to your mail using a browser of your choice (Safari, Firefox etc.) and view and/or download the content. If the missing content still cannot be viewed, contact the sender.


2) Consider installing a different email App on your iPad. While this cannot guarantee that you’ll be able to access every email that you receive, it can provide a quick and easy alternative access method.

Mail app

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