Can we replace the defective battery in warranty period?

Example my battery status as of this moment is 96% max capacity..then my phone age of 8mos..

iPad, iPadOS 16

Posted on Jul 20, 2023 3:46 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 20, 2023 8:03 PM

See this excerpt from the "Your battery's maximum capacity" section of the support article: iPhone Battery and Performance - Apple Support

"A normal battery is designed to retain up to 80% of its original capacity at 500 complete charge cycles when operating under normal conditions. The one-year warranty includes service coverage for a defective battery. If it is out of warranty, Apple offers battery service for a charge." In other words, if maximum capacity is below 80%, the battery is below normal performance. You can still use a device with a lower health percentage than 80% but for optimal usage you may wish to consider having it changed when it reaches 80%.


Batteries are consumables and 1-2% loss per month is perfectly normal. According to iPhone Battery and Performance - Apple Support , Apple apparently only considers it unusual (and warrant-able) if a battery drops below 80% maximum capacity in less than a year after you receive it. Ergo, some storage loss as you use it is expected and acceptable. Incidentally, that possible 20% drop over the first 12 months equates to 1-2% drop per month being within the range of what Apple finds acceptable.


2 replies
Question marked as Top-ranking reply

Jul 20, 2023 8:03 PM in response to lonieterio

See this excerpt from the "Your battery's maximum capacity" section of the support article: iPhone Battery and Performance - Apple Support

"A normal battery is designed to retain up to 80% of its original capacity at 500 complete charge cycles when operating under normal conditions. The one-year warranty includes service coverage for a defective battery. If it is out of warranty, Apple offers battery service for a charge." In other words, if maximum capacity is below 80%, the battery is below normal performance. You can still use a device with a lower health percentage than 80% but for optimal usage you may wish to consider having it changed when it reaches 80%.


Batteries are consumables and 1-2% loss per month is perfectly normal. According to iPhone Battery and Performance - Apple Support , Apple apparently only considers it unusual (and warrant-able) if a battery drops below 80% maximum capacity in less than a year after you receive it. Ergo, some storage loss as you use it is expected and acceptable. Incidentally, that possible 20% drop over the first 12 months equates to 1-2% drop per month being within the range of what Apple finds acceptable.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can we replace the defective battery in warranty period?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.