13 pro max display issue

when i perform heavy task on my iPhone 13 pro max like coping file to file transfer or google map or team and zoom video calls, display goes off but in background phone is working like am able to listen notifications. and when screen goes off my phone's back started heating heavily and after pressing lock button and keep phone ideal for few minutes its back to normal temperature and screen started working fine. and also true tone option is not showing, and auto brightness feature is not working as display is original not changed.

iPhone 13 Pro Max, iOS 16

Posted on Jul 20, 2023 11:34 PM

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Jul 25, 2023 12:31 PM in response to bhaumik243

Hi bhaumik243,


Thanks for posting here in Apple Support Communities. What's you're describing can be expected behavior when your iPhone gets too warm. The following article can address the issue you're facing. See: If your iPhone or iPad gets too hot or too cold – Apple Support (AU)


If your device gets too warm

iOS and iPadOS devices have built-in protections to prevent overheating. If the interior temperature of your device exceeds the normal operating range, your device will protect its internal components by attempting to regulate its temperature. 

Avoid these conditions and activities because they may change the performance of your device:
* Leaving your device in a car on a hot day.
* Leaving your device in direct sunlight for an extended period of time.
* Using certain features in hot conditions or direct sunlight for an extended period of time, such as GPS tracking or navigation in a car, playing a graphics-intensive game or using augmented-reality apps.

If the interior temperature of your device exceeds the normal operating range, you may notice these changes:
* Charging, including wireless charging, slows or stops.
* The display dims or goes black.
* Cellular radios enter a low-power state. The signal may weaken during this time.
* The camera flash is temporarily disabled.
* Performance slows with graphics-intensive or augmented-reality apps or features.
Additionally, if you're navigating, your device may show this alert and turn off the display: "Temperature: iPhone needs to cool down". Navigation still provides audible turn-by-turn directions. When approaching a turn, the display will illuminate to guide you through the turn.


Kind regards.

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13 pro max display issue

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