pkanodia27 wrote:
How do you take the issue to the senior most manager of Apple Support??
I had purchased a super expensive Air M1 considering its durability but all in vain when after 18 months there are patches and lines appearing on the screen suddenly without any reason.
The service provider has confirmed that there is no physical damage. It means there is some manufacturing defect. Apple support is not ready to help and they just know how to speak sweetly without providing any help.
Screen replacement cost is 35000 INR as per the service center since device is out of warranty.
I feel cheated and helpless. Been a loyal apple customer since 12-13 years and looks like all these years I have wasted money and they don’t care about your loyalty.
Can someone help in taking this matter urgently with a senior most support person?
This is a user to user support community only.
No Apple does not care about your loyalty, has no bearing on your issue.
However you can ask to escalate the issue up the chain of command...
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
Contact Apple for support and service - Apple Support
Contact the corporate office Contact - How to Contact Us - Apple
Check your coverage
My Support - Official Apple Support
I would not buy a new mac today with out including the AppleCare+
AppleCare+
AppleCare Products - Mac - Apple
this allows you as well to extend the coverage after initial 1 + 2= 3 years of warranty expires.
(in the USA anyway, check your local Apple for specifics of your region)
Purchase the new coverage within 30 days after your original Applecare+ coverage ends.
Extend your AppleCare+ coverage
Extend your AppleCare+ coverage - Apple Support
convert 35000 INR to USD $426.80 United States Dollar
