IPhone 11 keeps shutting down for no reason

iPhone 11 keeps shutting down for no apparent reason , then will not start again for a while.


Posted on Jul 21, 2023 2:38 PM

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Question marked as Top-ranking reply

Posted on Jul 22, 2023 2:05 PM

Hey Janettles,


First, make sure your iPhone software is fully updated as updates help by installing bug fixes and include security updates too. The current version is iOS 16.5.1(c) To see what you have installed tap Settings > General > About. If an update is needed, back up first: Update your iPhone or iPad - Apple Support


In addition to ensuring you're updated, what do you show for the Maximum Capacity for your iPhone battery? To check, tap Settings > Battery > Battery Health. If you have lower battery health, it can cause the issue you're having. More details about the battery health and preventing unwanted shutdowns can be found here: iPhone Battery and Performance - Apple Support


Let us know what you find.


Take care!

1 reply
Question marked as Top-ranking reply

Jul 22, 2023 2:05 PM in response to Janettles

Hey Janettles,


First, make sure your iPhone software is fully updated as updates help by installing bug fixes and include security updates too. The current version is iOS 16.5.1(c) To see what you have installed tap Settings > General > About. If an update is needed, back up first: Update your iPhone or iPad - Apple Support


In addition to ensuring you're updated, what do you show for the Maximum Capacity for your iPhone battery? To check, tap Settings > Battery > Battery Health. If you have lower battery health, it can cause the issue you're having. More details about the battery health and preventing unwanted shutdowns can be found here: iPhone Battery and Performance - Apple Support


Let us know what you find.


Take care!

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IPhone 11 keeps shutting down for no reason

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