Phone shut down

my phone shut down at 00:00 and i don’t know why

iPhone 11, iOS 16

Posted on Jul 21, 2023 2:55 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 22, 2023 2:13 PM

Hi Ostrovel1,


To clarify, your iPhone turned completely off? Or do it do something else, such as go to the Apple logo or, or a spinning wheel?


Also, Are you able to use your iPhone currently or are you unable to get to or past the Lock Screen? If so, we'd advise looking over the tips here: If your iPhone won't turn on or is frozen - Apple Support


Bear in mind, if you need to reinstall iOS via a computer, it is important to select Update when prompted on your computer. Restore will erase the data on the device, while update will attempt to resintall iOS keeping the data intact. Those steps are outlined under "If your iPhone turns on but gets stuck during start up".


Let us know if the issue persists and additional details about what state your device is in, and we'll follow up from there.


Cheers!

1 reply
Question marked as Top-ranking reply

Jul 22, 2023 2:13 PM in response to Ostrovel1

Hi Ostrovel1,


To clarify, your iPhone turned completely off? Or do it do something else, such as go to the Apple logo or, or a spinning wheel?


Also, Are you able to use your iPhone currently or are you unable to get to or past the Lock Screen? If so, we'd advise looking over the tips here: If your iPhone won't turn on or is frozen - Apple Support


Bear in mind, if you need to reinstall iOS via a computer, it is important to select Update when prompted on your computer. Restore will erase the data on the device, while update will attempt to resintall iOS keeping the data intact. Those steps are outlined under "If your iPhone turns on but gets stuck during start up".


Let us know if the issue persists and additional details about what state your device is in, and we'll follow up from there.


Cheers!

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Phone shut down

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