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Using Apple TV App

I can’t access programs that are supposed to be available to me, a subscriber.

repeatedly, I’m taken to the subscribe page. But again, I’m already a paying customer.


there is no help or contact feature on the app. Hence, I ask, here, for guidance. Suggestions.


thanks!

iPad, iPadOS 16

Posted on Jul 21, 2023 8:03 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 21, 2023 10:07 PM

The Apple TV app provides a means to access multiple subscription services (in-app channels). Verify that your chosen content is part of the service that you subscribe to.

If you subscribe to Apple TV+, then you would have access to the full Apple TV+ catalog.

See your subscriptions overview - Apple


iPad, iPadOS 16

As iPad is a single-account-device, users would be automatically signed in for the Apple TV app, unless manually signed out. When signed in, any applicable subscription(s) will grant you access to that content.


For us to help you get to the cause, please disclose a show title that gives you these issues.


About Apple TV+ - Apple

Apple Originals - Apple TV+ Press

List of Apple TV+ original programming (episodic/series) - Wikipedia

List of Apple TV+ original films - Wikipedia


there is no help or contact feature on the app.

If you prefer to talk/chat to Apple Support staff instead, then go here: Get support - Apple Support.

1 reply
Question marked as Top-ranking reply

Jul 21, 2023 10:07 PM in response to MagMil2

The Apple TV app provides a means to access multiple subscription services (in-app channels). Verify that your chosen content is part of the service that you subscribe to.

If you subscribe to Apple TV+, then you would have access to the full Apple TV+ catalog.

See your subscriptions overview - Apple


iPad, iPadOS 16

As iPad is a single-account-device, users would be automatically signed in for the Apple TV app, unless manually signed out. When signed in, any applicable subscription(s) will grant you access to that content.


For us to help you get to the cause, please disclose a show title that gives you these issues.


About Apple TV+ - Apple

Apple Originals - Apple TV+ Press

List of Apple TV+ original programming (episodic/series) - Wikipedia

List of Apple TV+ original films - Wikipedia


there is no help or contact feature on the app.

If you prefer to talk/chat to Apple Support staff instead, then go here: Get support - Apple Support.

Using Apple TV App

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