TalkTalk out going mail stopped!

leroydouglas wrote:

TalkTalkUser wrote:

This morning my TalkTalk email stopped sending, there are no issues receiving email they just won't send. The SMTP server is saying 'Offline'. I have spoken to TalkTalk and they cannot see an issue at their end. Is anyone else having issues today?

Quit Mail and relaunch it...

ref: Connection Doctor> Show details for some clue

Use Connection Doctor in Mail on Mac - Apple Support

For Mail you can hold the Shift key down and then launch your mail app and compare your results

if it is a talktalk issue contact their support to start the investigation

https://community.talktalk.co.uk/t5/Fix-it/bd-p/help-fix-it see the "TalkTalK Mail" drop down

Solved: Smtp server failure - TalkTalk Help & Support

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.

NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files

NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.

TalkTalkUser wrote:

This morning my TalkTalk email stopped sending, there are no issues receiving email they just won't send. The SMTP server is saying 'Offline'. I have spoken to TalkTalk and they cannot see an issue at their end. Is anyone else having issues today?

Quit Mail and relaunch it...

ref: Connection Doctor> Show details for some clue

Use Connection Doctor in Mail on Mac - Apple Support

TalkTalkUser wrote:

I will try this however, I now realize I am experiencing the same issue on my iPhone mail too which I think may rule out a MacBook issue.

You're probably right.