Dent upon unboxing ipad 12.9 inch

I just bought ipad pro 12.9 inch and upon unboxing by store sale representative while iam at the store and checking the item there’s a dent near power on button. She then tells me theres nothing that they can do about? Please enlighten me

iPhone 14 Pro Max

Posted on Jul 22, 2023 6:22 AM

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Question marked as Top-ranking reply

Posted on Jul 22, 2023 6:37 AM

Return it for a refund or exchange !


Also, there’s no legitimate reason for any in-store employees to “pre-open” any Apple packaging of a product sold as “new.”


You should insist on the packaging having intact Apple tamper-evident seals - as shown in this example of new AirPods.





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Dent upon unboxing ipad 12.9 inch

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