Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 13 Pro Camera app not working

Hello, I have iPhone 13 Pro not over a year, with the latest update iOS 16.5.1 and the last week my camera app is not working it get stuck most of the time I can’t take any picture, I have tried restarting iPhone, cleaning the lenses I haven’t used it in water.. it doesn’t seem to be hardware but software and I don’t know what to do. please help, should I do factory reset ? I have contacted Apple support but still no answer (I’m located in Greece and we don’t have many support stores). What should I do ?

iPhone 13 Pro, iOS 16

Posted on Jul 22, 2023 4:26 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 23, 2023 6:03 AM

What else information I should give? .. I just said that my phone is like new I haven't dropped it, neither have used it in water, or any other liquid on the lenses... I don't see any software problem, bug or something like that.

I open the camera app and it doesn't work, I try to take photo but it sticks. I can't do anything like change front rear camera, enable flash, or do a video... And that is for third party apps too. Messenger nor Instagram, the camera won't work. I have erased all settings of iPhone, and restored from iCloud backup, yet the problem is not fixed.

Similar questions

2 replies
Sort By: 
Question marked as Top-ranking reply

Jul 23, 2023 6:03 AM in response to ceci86

What else information I should give? .. I just said that my phone is like new I haven't dropped it, neither have used it in water, or any other liquid on the lenses... I don't see any software problem, bug or something like that.

I open the camera app and it doesn't work, I try to take photo but it sticks. I can't do anything like change front rear camera, enable flash, or do a video... And that is for third party apps too. Messenger nor Instagram, the camera won't work. I have erased all settings of iPhone, and restored from iCloud backup, yet the problem is not fixed.

Reply

Jul 22, 2023 11:12 PM in response to ceci86

Updating iOS on your iPhone should not change your personal details or impair the functionality of the device. iOS updates primarily focus on improving system performance, introducing new features, fixing bugs, and enhancing security. They are designed to preserve your personal data, settings, and information intact.


During an iOS update, your device's operating system is upgraded, but your personal data, such as contacts, photos, messages, and other information, should remain unchanged. However, it's always a good practice to perform a backup of your device before any major update to ensure that your data is safely stored.


It's important to note that while an iOS update itself should not alter personal details, it's possible that certain features or settings may be adjusted or improved with the update. In such cases, you may need to review and adjust specific settings to match your preferences after the update.


Always make sure to read and understand the update details provided by Apple before proceeding with an iOS update, and follow best practices such as backing up your device to minimize any potential risks or complications.



If the issues you mentioned are indeed caused by iOS, it's likely that numerous users who have upgraded to iOS 16.4.1 (a) or 16.5 or 16.5.1 or 16.5.1 (C) are experiencing similar problems. However, in order for the community on this forum to provide helpful responses, it would be beneficial for you to specify the nature of the issue you are encountering. Without this information, it may be difficult for others to address your concern effectively.



With the limited information that you have provided, It is hard to even guess the problems faced by you. 


You may get faster and better responses to your query by --> Writing an effective Apple Support Commun… - Apple ...



Please re-post with detail so that someone else can help.



Reply

iPhone 13 Pro Camera app not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.