My iphone 14 pro max phone is locked up and frozen. I can not get it to work even after several hard resets. It is still locked up. What do I need to do?

Hello lesli75!

It sounds like it’s time for your iPhone to be checked out by a technician:

• Genius Bar Reservations: Genius Bar Reservation and Apple Support Options
• Locate Apple Stores & AASP’s: Find a Reseller 
• iPhone Service & Repair: iPhone Repair & Service - Apple Support

I hope this is helpful. Good Luck!

lesli75 Said:

"My iphone 14 pro max phone is locked up and frozen. I can not get it to work even after several hard resets. It is still locked up. What do I need to do? I have done 20 plus hard resets trying to get it to work and it will not do anything."

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Troubleshooting iPhone Battery Issues:

Getting this Serviced:

Is this covered under warranty? You have a One-Year, Out-of-the-Box, Limited-Warranty. So, if less than 80% contact Apple Support, and see if you can get this serviced.

Apple Support Contact Information:

• Contact Us - Choose Locations
• Proceed from there as Necessary
• Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic. And that makes sense because many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

Troubleshooting iPhone Power:

I. Perform a Restart:

A. Try Force Restarting your iPhone:

Save any information that need be. Then perform the restart.

Go Here: Force Restart iPhone - Apple Support

B. Try Manually Restarting your iPhone:

1. Go To: Settings
2. Select: General
3. Scroll to: the Very Bottom
4. Select: Shut Down
5. Slide Finger: to the Right
6. Wait: 30 Seconds
7. Power One: the iPhone
8. Try this Once More

II. A Few Apple Support Sites that May Help:

• iPhone Battery and Performance - Apple Support

• Charge and monitor the iPhone battery Apple Support

• About the battery usage on your iPhone - Apple Support

• About Optimized Battery Charging on your iPhone - Apple Support

• If you see "Your iPhone battery may need to be serviced - Apple Support

• Use Low Power Mode to save battery life on your iPhone - Apple Suppor