I have a 2018 iPad Pro with a HyperDrive dock. I used to be able to plug this into my television and watch downloaded content in full screen. It seems I can no longer do this.
I demand to know why? I spent a lot of money on these devices and if you have deliberately crippled them with software updates that reduce the functionality I want my money back.
Please explain.
iPad Pro (2nd generation)
The Apple Support Community is a user-to-user technical forum. Other than the site Moderators, Apple neither monitor nor participate within the Community. Contributors here are all end-users, just like you.
As such, Apple will neither see nor respond to your demand for answers. As for deliberate crippling, this doesn’t happen. Bugs, however, can and do occur. With available information, it is impossible to offer a definitive explanation for what you may or may not being seeing with your iPad and its operation with your external monitor.
Due to limitations of internal hardware, the new Stage Manager feature introduced with iPadOS 16.1 is only available for these models of iPad:
iPad models supporting Stage Manager have an M2, M1 or A12X CPU (upon which the M-series CPUs are reportedly based) - with at least 8GB RAM.
Not sure which iPad model you have?
Settings > General > About > Model Name
Assuming that your iPad does support Stage Manager, your monitor’s screen resolution will impact the available settings and external monitors available capabilities.
While undocumented, testing has demonstrated that 4:3 monitors with a display resolution of 1280x1024 and below are currently only usable with iPad screen mirroring; as such, associated settings to disable screen mirroring in favour of Stage Manager are not available in iPad Display settings.
When used with a 16:9 widescreen monitor, with a native display resolution of 1920x1080 or greater, the full set of Display settings - and access to Stage Manager - should become available.
The iPad User Guide lists the upper resolution limit as 6K - but the Guide offers no lower limit, or suggestion of aspect-ratio, being a factor for compatibility:
Connect iPad to a display with a cable - Apple Support
This discussion thread may be of additional interest:
iPad Extended Desktop not working - Apple Community
In conclusion, your monitor must be capable of 16:9 widescreen 1920x1080 (FHD) to support iPadOS16 Stage Manager extended desktop. Unless the monitor meets the minimum required specifications, you will not see the full range of controls in iPad settings.
When mirroring your iPad display to an external monitor, expect to see black bars to infill where the iPad screen doesn’t match the aspect ratio of monitor screen.
Whether or not this is an intentional limitation, or an unresolved bug is unknown.
If you continue to experience unexplained difficulties, you might be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:
Genius Bar Reservation and Apple Support Options - Apple
The Apple Support Community is a user-to-user technical forum. Other than the site Moderators, Apple neither monitor nor participate within the Community. Contributors here are all end-users, just like you.
As such, Apple will neither see nor respond to your demand for answers. As for deliberate crippling, this doesn’t happen. Bugs, however, can and do occur. With available information, it is impossible to offer a definitive explanation for what you may or may not being seeing with your iPad and its operation with your external monitor.
Due to limitations of internal hardware, the new Stage Manager feature introduced with iPadOS 16.1 is only available for these models of iPad:
iPad models supporting Stage Manager have an M2, M1 or A12X CPU (upon which the M-series CPUs are reportedly based) - with at least 8GB RAM.
Not sure which iPad model you have?
Settings > General > About > Model Name
Assuming that your iPad does support Stage Manager, your monitor’s screen resolution will impact the available settings and external monitors available capabilities.
While undocumented, testing has demonstrated that 4:3 monitors with a display resolution of 1280x1024 and below are currently only usable with iPad screen mirroring; as such, associated settings to disable screen mirroring in favour of Stage Manager are not available in iPad Display settings.
When used with a 16:9 widescreen monitor, with a native display resolution of 1920x1080 or greater, the full set of Display settings - and access to Stage Manager - should become available.
The iPad User Guide lists the upper resolution limit as 6K - but the Guide offers no lower limit, or suggestion of aspect-ratio, being a factor for compatibility:
Connect iPad to a display with a cable - Apple Support
This discussion thread may be of additional interest:
iPad Extended Desktop not working - Apple Community
In conclusion, your monitor must be capable of 16:9 widescreen 1920x1080 (FHD) to support iPadOS16 Stage Manager extended desktop. Unless the monitor meets the minimum required specifications, you will not see the full range of controls in iPad settings.
When mirroring your iPad display to an external monitor, expect to see black bars to infill where the iPad screen doesn’t match the aspect ratio of monitor screen.
Whether or not this is an intentional limitation, or an unresolved bug is unknown.
If you continue to experience unexplained difficulties, you might be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:
Genius Bar Reservation and Apple Support Options - Apple
Apple, why is my iPad Pro 2018 not showing full screen on my external monitor like it used to?
