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I paid for a subscription never got the subscription or the money in the App Store

I paid for tinder gold and never got the subscription it’s been 6 days tinder says they can’t do anything since they never received the order and the money has been cut and it’s not in my app stores either

iPhone X, iOS 16

Posted on Jul 23, 2023 8:14 AM

Reply
Question marked as Best reply

Posted on Jul 23, 2023 8:29 AM

If you have received an invoice from Apple, on every invoice from the Apple Store and/or iTunes Store always states what you have purchased (and/or concerns a subscription) and the amount.

Tap on Report a problem on the invoice.


Or try to ->  Request a refund for apps or content that you bought from Apple.

Request a refund for apps or content you've bought from Apple – Apple Support (UK)

 

If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.

Refunds are not guaranteed. For more information, see the Terms & Conditions.


See also this info:

  • If you choose to purchase Tinder Plus®, Tinder Gold™, or Tinder Platinum™ payment will be charged to your Apple account, and your account will be charged for renewal within 24-hours prior to the end of the current period. Auto-renewal may be turned off at any time by going to your settings in the App Store after purchase. No cancellation of the current subscription is allowed during the active subscription period. If you don’t choose to purchase Tinder Plus®, Tinder Gold™, or Tinder Platinum™, you can simply continue using Tinder for free.
3 replies
Question marked as Best reply

Jul 23, 2023 8:29 AM in response to Xerette

If you have received an invoice from Apple, on every invoice from the Apple Store and/or iTunes Store always states what you have purchased (and/or concerns a subscription) and the amount.

Tap on Report a problem on the invoice.


Or try to ->  Request a refund for apps or content that you bought from Apple.

Request a refund for apps or content you've bought from Apple – Apple Support (UK)

 

If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.

Refunds are not guaranteed. For more information, see the Terms & Conditions.


See also this info:

  • If you choose to purchase Tinder Plus®, Tinder Gold™, or Tinder Platinum™ payment will be charged to your Apple account, and your account will be charged for renewal within 24-hours prior to the end of the current period. Auto-renewal may be turned off at any time by going to your settings in the App Store after purchase. No cancellation of the current subscription is allowed during the active subscription period. If you don’t choose to purchase Tinder Plus®, Tinder Gold™, or Tinder Platinum™, you can simply continue using Tinder for free.

I paid for a subscription never got the subscription or the money in the App Store

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