Unknown Part Message
Apple IPhone 13
The camera has never been changed on my phone. Why am I getting an “Unknown Part” message?
Apple IPhone 13
The camera has never been changed on my phone. Why am I getting an “Unknown Part” message?
Hello Slvinson,
The message "unknown part" doesn't always mean it's not an Apple Part. These are the reasons you can get that notification:
-Was replaced with a nongenuine camera
-Was already used or installed in another iPhone
-Isn't functioning as expected
Please see: About genuine iPhone cameras - Apple Support
It's possible your camera could be having a hardware issue. I would advise scheduling an appointment at an Apple Store or Apple Authorized Service provider or reaching out to Apple Phone Support:
Genius Bar Reservation and Apple Support Options - Apple
Contact - Official Apple Support
Hello Slvinson,
The message "unknown part" doesn't always mean it's not an Apple Part. These are the reasons you can get that notification:
-Was replaced with a nongenuine camera
-Was already used or installed in another iPhone
-Isn't functioning as expected
Please see: About genuine iPhone cameras - Apple Support
It's possible your camera could be having a hardware issue. I would advise scheduling an appointment at an Apple Store or Apple Authorized Service provider or reaching out to Apple Phone Support:
Genius Bar Reservation and Apple Support Options - Apple
Contact - Official Apple Support
Might be a software glitch.
You might want to try some of the tips in this MacObserver article, like closing and restarting the Camera app – or powering off and then restarting the phone. If the problem persists, contact Apple.
https://www.macobserver.com/tips/how-to/resolve-unknown-part-iphone/
A message about a non-genuine part is discussed in this support document: iPhone parts and service history - Apple Support
An Unknown Part message appears if the part installation is incomplete or if the part:
Was replaced with a nongenuine part
Was already used or installed in another iPhone
Isn't functioning as expected
Read About genuine iPhone cameras - Apple Support
Unknown Part Message