Unknown Part Message

Apple IPhone 13

The camera has never been changed on my phone. Why am I getting an “Unknown Part” message?

Posted on Jul 24, 2023 8:16 AM

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Question marked as Top-ranking reply

Posted on Jul 24, 2023 8:23 AM

Hello Slvinson,


The message "unknown part" doesn't always mean it's not an Apple Part. These are the reasons you can get that notification:



-Was replaced with a nongenuine camera

-Was already used or installed in another iPhone

-Isn't functioning as expected


Please see: About genuine iPhone cameras - Apple Support


It's possible your camera could be having a hardware issue. I would advise scheduling an appointment at an Apple Store or Apple Authorized Service provider or reaching out to Apple Phone Support:


Genius Bar Reservation and Apple Support Options - Apple

Contact - Official Apple Support



3 replies
Question marked as Top-ranking reply

Jul 24, 2023 8:23 AM in response to slvinson

Hello Slvinson,


The message "unknown part" doesn't always mean it's not an Apple Part. These are the reasons you can get that notification:



-Was replaced with a nongenuine camera

-Was already used or installed in another iPhone

-Isn't functioning as expected


Please see: About genuine iPhone cameras - Apple Support


It's possible your camera could be having a hardware issue. I would advise scheduling an appointment at an Apple Store or Apple Authorized Service provider or reaching out to Apple Phone Support:


Genius Bar Reservation and Apple Support Options - Apple

Contact - Official Apple Support



Jul 24, 2023 8:21 AM in response to slvinson

A message about a non-genuine part is discussed in this support document: iPhone parts and service history - Apple Support

An Unknown Part message appears if the part installation is incomplete or if the part:

Was replaced with a nongenuine part

Was already used or installed in another iPhone

Isn't functioning as expected


Read About genuine iPhone cameras - Apple Support


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Unknown Part Message

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