shared album
why can't I download a video from a shared album?
iPhone 11, iOS 16
Question marked as
User profile for user:
Dorain1
User level:
Community Specialist
Hi missierx,
Thanks for reaching out and posting your question in Apple Support Communities.
You should be able to download photos or video in a shared album. We do see that you selected Business and Education, if the iPhone is owned and managed by a business, you may need to reach out to the IT person to see if they have restrictions placed on the iPhone.
These steps are found in: How to use Shared Albums in Photos on your iPhone, iPad, and Mac - Apple Support.
Save photos and videos from a shared album
When you share photos and videos with someone, they can save shared items to their own library.
1. Tap the photo or video.
2. Tap the Share button.
3. Tap Save Image or Save Video.
Reach out anytime you have questions.
Take care!