I've read through some of the older posts complaining about this issue and some offering fixes (mostly via iTunes, which isn't available any longer). The Apple Music artwork on my MacBook Air is correct but on my phone it is wrong. How can I fix this issue?
iPhone 12
Hello EugeneGary,
Thank you for using Apple Support Communities. You mentioned that you're using Apple Music. There's a few steps we'd like to share with you to help troubleshoot this issue. Let's follow the steps below:
1.) Locate the affected album on the Music app. Delete the album and re-add the album to your music library:
-Delete music in the Apple Music app - Apple Support
-Add and download music from Apple Music - Apple Support
2.) If the issue continues, you can also try to delete the Music app and reinstall it to help refresh things. This step will remove songs you've downloaded for offline use:
-Delete apps on your iPhone, iPad, and iPod touch - Apple Support
-Redownload music - Apple Support
3.) Make sure that your iPhone is fully updated on its iOS version. This can usually help with unique issues, since updates include fixes. Just in case, this link can guide you through the update process: Update your iPhone or iPad - Apple Support
1.)Back up your device using iCloud or your computer.
2.)Plug your device into power and connect to the internet with Wi-Fi.
3.)Go to Settings > General, then tap Software Update.
4.) If you see more than one software update option available, choose the one that you want to install.
5.) Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do: If you forgot your iPhone passcode - Apple Support
If these steps don't help, please reach out to Apple Support for help. They might have to investigate this issue further with you. Use the following link to reach them: Get Support
Thank you for using Apple Support Communities. Take care.
Hello EugeneGary,
Thank you for using Apple Support Communities. You mentioned that you're using Apple Music. There's a few steps we'd like to share with you to help troubleshoot this issue. Let's follow the steps below:
1.) Locate the affected album on the Music app. Delete the album and re-add the album to your music library:
-Delete music in the Apple Music app - Apple Support
-Add and download music from Apple Music - Apple Support
2.) If the issue continues, you can also try to delete the Music app and reinstall it to help refresh things. This step will remove songs you've downloaded for offline use:
-Delete apps on your iPhone, iPad, and iPod touch - Apple Support
-Redownload music - Apple Support
3.) Make sure that your iPhone is fully updated on its iOS version. This can usually help with unique issues, since updates include fixes. Just in case, this link can guide you through the update process: Update your iPhone or iPad - Apple Support
1.)Back up your device using iCloud or your computer.
2.)Plug your device into power and connect to the internet with Wi-Fi.
3.)Go to Settings > General, then tap Software Update.
4.) If you see more than one software update option available, choose the one that you want to install.
5.) Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do: If you forgot your iPhone passcode - Apple Support
If these steps don't help, please reach out to Apple Support for help. They might have to investigate this issue further with you. Use the following link to reach them: Get Support
Thank you for using Apple Support Communities. Take care.
Hi EugeneGary,
Thank you for letting us know more. We'd like to get you in touch with Apple Support for further assistance with this.
Please contact Apple Support here: Get Support
Thank you.
Thank you for the prompt response. I appreciate your help.
Unfortunately, I do not subscribe to Apple Music, I only use it because iTunes went away and was replaced by Apple Music as the 'administrator' of the content on my phone and Mac. Therefore, I doubt I can replace a deleted album by downloading it from Apple Music. Am I wrong about that?
The frustrating part is that on my Mac the artwork is correct. Somehow the artwork on my iPhone became corrupt and so I am looking for a way to correct it.
Apple Music artwork on iPhone is wrong
