The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.

You can continue to find trusted guidance and support on the official Apple Support site.

We want to thank the community members who have contributed their time and expertise to help others with their Apple products.

Watch does not respond to the payment terminal.

Watch does not respond to payment terminal. Double click brings the card on the Watch screen, but notjing happens when the Watch is brought close to the terminal.

Helle – Apple Watch

Posted on Jul 24, 2023 12:20 PM

Top-ranking reply

Branta_uk

Level 7

33,350 points

Posted on Jul 24, 2023 12:40 PM

HelleMichaelsen wrote:

All terminals, tried in 5 different shops

That sounds like a possible hardware problem. Try a forced reset (reboot)

Restart your Apple Watch - Apple Support

and if that doesn't help, Contact Apple Support and arrange to get the watch checked by Apple Service.

View in context

Similar questions

6 replies

Top-ranking reply

Branta_uk

Level 7

33,350 points

Jul 24, 2023 12:40 PM in response to HelleMichaelsen

HelleMichaelsen wrote:

All terminals, tried in 5 different shops

That sounds like a possible hardware problem. Try a forced reset (reboot)

Restart your Apple Watch - Apple Support

and if that doesn't help, Contact Apple Support and arrange to get the watch checked by Apple Service.

WheelieNick

Level 9

74,110 points

Jul 24, 2023 12:21 PM in response to HelleMichaelsen

Try and re add your card to the Apple Watch wallet to see if the issue persists.

if it persists, it could have something to do with the internal NFC chip on your watch

Branta_uk

Level 7

33,350 points

Jul 24, 2023 12:23 PM in response to HelleMichaelsen

Is this a problem only on one specific terminal, or at all card payment terminals?

Jul 24, 2023 12:26 PM in response to Branta_uk

All terminals, tried in 5 different shops

Jul 24, 2023 12:25 PM in response to WheelieNick

I tried to add card again, same problem.

do I need to activate the NFC chip?

Jul 24, 2023 12:42 PM in response to Branta_uk

reboot has been tried - i will contact Apple. Thx

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Watch does not respond to the payment terminal.