There’s a white light that won’t turn off what do I do?
My beats have a white light that won’t turn off and I’ve reset it multiple times but it refuse go away and because of that I can’t connect my beats to my device it won’t let me
User profile for user:
ace1018
User level:
Community Specialist
Hello deisha49,
We're not able to tell which Beats model you're using from your post. Resetting your Beats with the correct steps may resolve the issue. Be sure to identify the correct model when resetting your Beats using the article linked to your post.
If the issue continues after resetting your Beats, contacting Apple Support would be the best next step: Get Support
Thanks.