missing icloud albums on icloud.com

Question

ginnyjenna Author

Level 1

4 points

missing icloud albums on icloud.com

PC windows 10, new

Chrome browser

ipad updates itself automatically

iphone updates itself automatically

Not sure where I'm going wrong or where to turn. I have read at least 50 articles online about accessing my photos on icloud.com, which is how I know there is supposed to be a sidebar. But nope, no sidebar. Nothing to click on to open the sidebar.

I have lots of photos, but none are in albums, which are all organized on my ipad and iphone using icloud photos. The sidebar works on my ipad. I have to scroll a lot on my iphone. Sync is enabled.

I'd sure like to go through my photos online where I have 2 monitors so I can drag and drop to organize where needed. Unfortunately I recieved only a small portion of photos which I can see with file explorer, and no albums.

Thanks in advance,

GJ

Windows, Windows 10

Posted on Jul 24, 2023 2:36 PM

Reply

Answer 1

Sparks0829

Community Specialist

Jul 25, 2023 11:53 AM in response to ginnyjenna

Hi there ginnyjenna,

If you don't see a sidebar when viewing your photos on iCloud.com, click on the blue square icon like the one below:

1. In Photos on iCloud.com, do one of the following:

* Click Library in the sidebar to see thumbnails of all your photos and videos.

* If you don’t see the sidebar, click .

* Click an album or folder in the sidebar to view its contents.

You'll find more information here: View your photos and videos on iCloud.com - Apple Support

Take care.

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Answer 2

faith185

Community Specialist

Jul 25, 2023 4:37 PM in response to ginnyjenna

ginnyjenna,

If you haven't already, it might also be a good idea to access iCloud.com from another browser to make sure this isn't isolated to the browser you're using. That will narrow things down. If the same happens in multiple browsers, it would be best to reach out to Apple Support as mentioned above. You can reach out directly from Get Support.

All the best.

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Answer 3

Lindsay_B.

Community Specialist

Jul 25, 2023 12:40 PM in response to ginnyjenna

Thanks for confirming that for us ginnyjenna,

We would suggest reaching out to Apple Support for help moving forward. They'll have tools and resources to further assist with viewing your iCloud Photos at iCloud.com. You can reach them here: Get Support

Have a great day.

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