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Lena-nyc Author

Level 1

4 points

Dispute charge

Hello . One week ago I disputed charge from my bank cause I didn’t buy any gift card from Apple Store cause my debit card was lost . Actually bank cancelled all transactions from apple store and now I can’t use my apple account it s always tell - your account has been disabled in the Apple Store and iTunes . Even if I added different card it s saying the same . Let me know what can I do now ? Howrecovery my account ? I need to call Apple or my bank ? If I need to call to Apple text phone number .

thanks

iPhone XR, 14

Posted on Jul 24, 2023 2:58 PM

Top-ranking reply

FoxFifth

Level 10

471,561 points

Posted on Jul 24, 2023 3:06 PM

If your account has been disabled in the App Store and iTunes, it isn’t something that you can fix yourself. You will need to contact Apple Support. The following Apple article includes a link that you can use to contact Apple Support: If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support

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