We updated a clients website and on her iPhone she couldn’t see the revisions until she went incognito. But I could see the updates on my end. We cleared the website cache she even cleared her cell phone cache and she still couldn’t see them. How can we fix this?
Im an iPhone user and could see it on my end and had another iPhone user check too with no issues.
iPhone 12 Pro Max, iOS 16
Hi heidi1388,
You started from a great resource: Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch
As the issue is only present on one device, you can have them ensure they also clear the website data. The second bullet point in the information below, also founded in the article you started from has the steps.
"Delete history, cache, and cookies
As recommended in the same article you can also have them confirm their privacy settings to then clear the history and test. Clear your cache on iPhone. If the issue continues you can also have them test in a different browser.
You can also be sure they have a backup and are using the latest iOS version to test. Update your iPhone or iPad
Cheers.
Hi heidi1388,
You started from a great resource: Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch
As the issue is only present on one device, you can have them ensure they also clear the website data. The second bullet point in the information below, also founded in the article you started from has the steps.
"Delete history, cache, and cookies
As recommended in the same article you can also have them confirm their privacy settings to then clear the history and test. Clear your cache on iPhone. If the issue continues you can also have them test in a different browser.
You can also be sure they have a backup and are using the latest iOS version to test. Update your iPhone or iPad
Cheers.
Hi heidi1388,
Thanks for following up. In that case, we would want to have them test if this is present in Safari. If this isn't happening when using Safari, the best next step would be to connect with support for Chrome. See how to do that here: Google Chrome Help
Thanks.
Really appreciate the feedback!
My client responded with: I am not using safari on my phone or desktop, all google/chrome. Both devices are fully up to date on iOS.
Caching Settings different on different iPhones?
