Stops working on Mac book air

  • My has stopped working twice now until I restart my computer one time when it stopped working, it started moving my cursor into a different spot instead of creating a space between letters.

MacBook Air

Posted on Jul 24, 2023 4:25 PM

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Question marked as Top-ranking reply

Posted on Jul 25, 2023 12:14 PM

Hello dariel28,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with something not working on your MacBook Air. What specifically are you having an issue with? Is it your keyboard? If so, try the steps here to see if they resolve the issue: If your Mac doesn’t respond to key presses - Apple Support


"If your Mac doesn’t respond when you press the keys on your keyboard, or if pressing some keys has unexpected results, try the following.


If no keys work on an external keyboard

  • Disconnect and reconnect the keyboard. Make sure the connector is completely inserted into the port.
  • Connect your keyboard to a different USB port or to a different Mac. If this solves the problem, your Mac may need to be repaired. Contact Apple or an Apple Authorized Service Provider for service. Repairs performed by untrained individuals or using non-genuine Apple parts may affect the safety and functionality of the device.
  • Connect a different keyboard to this Mac. If this solves the problem, you may need to take your keyboard in for service.

If no keys work on your Mac laptop’s built-in keyboard

  • Your Mac may be showing a low battery alert that you can’t see. Connect your Mac to an electrical outlet or connect an external keyboard to your Mac to see the alert.

If the Media Eject key or Caps Lock key doesn’t work

  • Try holding down the key longer. These keys have a slight delay to prevent an immediate response if they’re pressed accidentally. Press and hold the Media Eject key until the Media Eject icon appears on the screen, and press and hold the Caps Lock key until the key’s indicator light comes on.

If other keys don’t work

You may have accidentally set an option that changes how your keyboard operates.

  • Choose Apple menu  > System Settings, click Accessibility  in the sidebar, then click Keyboard on the right. (You may need to scroll down.) Make sure Slow Keys is turned off. If Slow Keys is on, you must press and hold a key longer than usual before it’s recognized.
  • Choose Apple menu > System Settings, click Accessibility in the sidebar, then click Pointer Control on the right. (You may need to scroll down.) Make sure Mouse Keys is off.
  • Choose Apple menu > System Settings, then click Keyboard  in the sidebar. (You may need to scroll down.) Click Edit next to Input Sources on the right, then turn on “Show Input menu in menu bar.” Open the Input menu, then make sure the correct keyboard layout is selected."


If the issue isn't with your keyboard, tell us what isn't working, and we'll guide you from there.


We hope this helps.


Cheers!


1 reply
Question marked as Top-ranking reply

Jul 25, 2023 12:14 PM in response to dariel28

Hello dariel28,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with something not working on your MacBook Air. What specifically are you having an issue with? Is it your keyboard? If so, try the steps here to see if they resolve the issue: If your Mac doesn’t respond to key presses - Apple Support


"If your Mac doesn’t respond when you press the keys on your keyboard, or if pressing some keys has unexpected results, try the following.


If no keys work on an external keyboard

  • Disconnect and reconnect the keyboard. Make sure the connector is completely inserted into the port.
  • Connect your keyboard to a different USB port or to a different Mac. If this solves the problem, your Mac may need to be repaired. Contact Apple or an Apple Authorized Service Provider for service. Repairs performed by untrained individuals or using non-genuine Apple parts may affect the safety and functionality of the device.
  • Connect a different keyboard to this Mac. If this solves the problem, you may need to take your keyboard in for service.

If no keys work on your Mac laptop’s built-in keyboard

  • Your Mac may be showing a low battery alert that you can’t see. Connect your Mac to an electrical outlet or connect an external keyboard to your Mac to see the alert.

If the Media Eject key or Caps Lock key doesn’t work

  • Try holding down the key longer. These keys have a slight delay to prevent an immediate response if they’re pressed accidentally. Press and hold the Media Eject key until the Media Eject icon appears on the screen, and press and hold the Caps Lock key until the key’s indicator light comes on.

If other keys don’t work

You may have accidentally set an option that changes how your keyboard operates.

  • Choose Apple menu  > System Settings, click Accessibility  in the sidebar, then click Keyboard on the right. (You may need to scroll down.) Make sure Slow Keys is turned off. If Slow Keys is on, you must press and hold a key longer than usual before it’s recognized.
  • Choose Apple menu > System Settings, click Accessibility in the sidebar, then click Pointer Control on the right. (You may need to scroll down.) Make sure Mouse Keys is off.
  • Choose Apple menu > System Settings, then click Keyboard  in the sidebar. (You may need to scroll down.) Click Edit next to Input Sources on the right, then turn on “Show Input menu in menu bar.” Open the Input menu, then make sure the correct keyboard layout is selected."


If the issue isn't with your keyboard, tell us what isn't working, and we'll guide you from there.


We hope this helps.


Cheers!


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Stops working on Mac book air

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