My new iPhone 14 pro max won't play sound in videos. My wife's 14 pro max does. How can I resolve this problem/I've tried everything I can do in settings.

Hey there Nosoundinvideos014-pro-max,

Thanks for reaching out to the Apple Support Communities.

To get started, are you having issues with hearing sound from recorded videos, or is this occurring when trying to watch videos in an app? If the issue occurs when watching videos in an app, does the issue occur with all apps, or are you unable to hear sound in a particular app.

If the issue is occurring with all apps, have you tried turning up the volume using the Volume buttons on the side of your iPhone while the video is playing? If so, check out the additional steps in this resource that can help with troubleshooting your iPhone speakers: If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support

If you're having issues with sound not playing on recorded videos, check out the steps in the following resource that may be able to help: If the microphones on your iPhone aren't working - Apple Support

Keep us updated on the results after going through the steps above.

Take care!