my problem is that my AirPods Pro doesn't charge when the case lid is closed and doesn't light up if not put on charging cable even thought case has full charge. it stays connected to my iPhone even though its in case and plays.

Hi there alone80,

We'd suggest trying a restart to see if that resolves the issues you're experiencing with your AirPods Pro. Follow these steps:

1. Put your AirPods in their charging case, and close the lid.

2. Wait 30 seconds.

3. Open the lid of your charging case, and put your AirPods in your ears.

4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].

* If your AirPods appear there as connected, tap the More Info button  next to your AirPods, tap Forget This Device, then tap again to confirm.

* If your AirPods don't appear there, continue to the next step. 

5. Put your AirPods in their charging case, and keep the lid open. 

6. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*

7. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen.

You'll find this information here: How to reset your AirPods and AirPods Pro - Apple Support

Next, make sure your iPhone and AirPods are updated to the latest software and firmware versions. Have a look at the links below to learn how to update both devices:

Update your iPhone or iPad - Apple Support

About firmware updates for AirPods - Apple Support

If the issue persists after resetting and making sure both your devices are updated, you'll want to have your AirPods inspected by a technician. This link will help you get started: AirPods Repair & Service - Apple Support

Take care.