Iphone

New Iphone 6s. Doesn't turn on, flashes apple logo while charging. Tries to restore and update from itunes, but gives error code 2009 and error code 4042

Earlier iPhone models

Posted on Jul 25, 2023 5:52 AM

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2 replies

Jul 25, 2023 5:57 AM in response to Ian_lu_

An iPhone 6s can't likely be new. That phone was discontinued in most parts of the world in 2016. I believe they may have still been sold in India until 2018.


If this phone is new to you, it sounds like it is broken and should be seen at an Apple Authorized Service Provider or Apple Store Genius Bar for evaluation and service options. There's a high probability the battery has failed.

Jul 25, 2023 5:53 AM in response to Ian_lu_

  1. Restart the device. That's it.
  2. Still not solved --> Force restart iPhone - Apple Support



  1. Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...
  2. If not resolved; please follow the steps in the following link for support with this issue: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly



  • You still see a black screen after charging, force restarting, following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:

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