messages wont transfer to new phone

i just had to replace my phone and my only backup on the first one was very old . all my texts are still on my macbook though- so i turned on sync imessages to icloud and only like a fifth of them went to my new phone . and all the messages that DID transfer are years old and no longer important to me . why wont the rest show up ?

bat noveau’s iPhone

Posted on Jul 25, 2023 10:31 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 26, 2023 10:00 AM

Hi idkbru,


Thank you for using the Apple Support Communities! For this issue, you'll want to ensure that you stay connected to Wi-Fi so that your messages can download as listed below:


About missing information after you restore your iPhone, iPad, or iPod touch with iCloud Backup


With Messages in iCloud and Voice Memos in iCloud*, your text messages and voice recordings automatically upload to iCloud. They aren’t included in your backup. After you restore your device from iCloud Backup, stay connected to Wi-Fi so that your text messages and voice recordings can download.
If you turn off Messages in iCloud, your text messages and attachments no longer upload automatically, but they save in your next iCloud Backup and download in the background when you restore. Stay connected to Wi-Fi until the process finishes. The time it takes to restore depends on the size of your backup and the speed of your Wi-Fi.
Sometimes, if you restore a device from a backup of another kind of device, your Messages and Voice Memos won’t restore. For example, if you use an iPad backup to restore an iPhone, your Messages and Voice Memos may not appear on the iPhone.
If your information is still missing after you restore, you can try to restore from a different backup in iCloud or on your computer. Always back up your current data on your computer before you try to restore from iCloud Backup.


Hope this helps!

Have a great day.


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2 replies
Question marked as Top-ranking reply

Jul 26, 2023 10:00 AM in response to idkbru

Hi idkbru,


Thank you for using the Apple Support Communities! For this issue, you'll want to ensure that you stay connected to Wi-Fi so that your messages can download as listed below:


About missing information after you restore your iPhone, iPad, or iPod touch with iCloud Backup


With Messages in iCloud and Voice Memos in iCloud*, your text messages and voice recordings automatically upload to iCloud. They aren’t included in your backup. After you restore your device from iCloud Backup, stay connected to Wi-Fi so that your text messages and voice recordings can download.
If you turn off Messages in iCloud, your text messages and attachments no longer upload automatically, but they save in your next iCloud Backup and download in the background when you restore. Stay connected to Wi-Fi until the process finishes. The time it takes to restore depends on the size of your backup and the speed of your Wi-Fi.
Sometimes, if you restore a device from a backup of another kind of device, your Messages and Voice Memos won’t restore. For example, if you use an iPad backup to restore an iPhone, your Messages and Voice Memos may not appear on the iPhone.
If your information is still missing after you restore, you can try to restore from a different backup in iCloud or on your computer. Always back up your current data on your computer before you try to restore from iCloud Backup.


Hope this helps!

Have a great day.


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messages wont transfer to new phone

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