User profile for user: puppykitty20
puppykitty20 Author
User level: Level 1
33 points

TVs clicking on and off

I’m assuming this is an Apple TV problem since it is happening on every different brand of TV in the house. All of a sudden the TV goes black and it clicks on and off about 10 times in succession finally had to shut it off and start it again. I did do the latest update and hoping that will fix the problem. I wish they would let you know when there are updates instead of having to just search randomly. I have it set to update automatically, but it never does.

Apple TV 4K, tvOS 16

Posted on Jul 25, 2023 4:56 PM

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User profile for user: Vilas_S
Vilas_S
User level: Community Specialist

Posted on Jul 26, 2023 12:05 PM

Hello puppykitty20,


Thank you for using Apple Support Communities. We'd like to help out. You mentioned that you recently updated your Apple TV to help with this unique issue. If this issue continues to occur, we recommend that you try resetting or even restore your Apple TV to help further isolate this issue. Steps can be found here: Reset or restore your Apple TV to its factory settings - Apple Support


Reset your Apple TV 4K or Apple TV HD
1. On your Apple TV, go to Settings > System > Reset.
2. Choose a reset option:
* Reset: This option is the fastest way to return your Apple TV to factory settings. This option doesn't require an Internet connection.
* Reset and Update: This option returns your Apple TV to its factory settings and installs software updates. This option requires an Internet connection.
5. Keep your Apple TV plugged into power until the Reset process finishes. Then you can set up your Apple TV again.


Reset your Apple TV 4K or Apple TV HD
1. On your Apple TV, go to Settings > System > Reset.
2. Choose a reset option:
* Reset: This option is the fastest way to return your Apple TV to factory settings. This option doesn't require an Internet connection.
* Reset and Update: This option returns your Apple TV to its factory settings and installs software updates. This option requires an Internet connection.
5. Keep your Apple TV plugged into power until the Reset process finishes. Then you can set up your Apple TV again.


We hope these steps help you. Thank you for using Apple Support Communities. Take care.



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Question marked as Top-ranking reply
User profile for user: Vilas_S
Vilas_S
User level: Community Specialist

Jul 26, 2023 12:05 PM in response to puppykitty20

Hello puppykitty20,


Thank you for using Apple Support Communities. We'd like to help out. You mentioned that you recently updated your Apple TV to help with this unique issue. If this issue continues to occur, we recommend that you try resetting or even restore your Apple TV to help further isolate this issue. Steps can be found here: Reset or restore your Apple TV to its factory settings - Apple Support


Reset your Apple TV 4K or Apple TV HD
1. On your Apple TV, go to Settings > System > Reset.
2. Choose a reset option:
* Reset: This option is the fastest way to return your Apple TV to factory settings. This option doesn't require an Internet connection.
* Reset and Update: This option returns your Apple TV to its factory settings and installs software updates. This option requires an Internet connection.
5. Keep your Apple TV plugged into power until the Reset process finishes. Then you can set up your Apple TV again.


Reset your Apple TV 4K or Apple TV HD
1. On your Apple TV, go to Settings > System > Reset.
2. Choose a reset option:
* Reset: This option is the fastest way to return your Apple TV to factory settings. This option doesn't require an Internet connection.
* Reset and Update: This option returns your Apple TV to its factory settings and installs software updates. This option requires an Internet connection.
5. Keep your Apple TV plugged into power until the Reset process finishes. Then you can set up your Apple TV again.


We hope these steps help you. Thank you for using Apple Support Communities. Take care.



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User profile for user: bailier
bailier
User level: Community Specialist

Aug 5, 2023 8:46 AM in response to puppykitty20

Hi puppykitty20,


Resetting your TV would erase the data currently on it. You can use these steps for redownloading apps: Redownload apps and games from Apple - Apple Support


Since the issue occurs on multiple Apple TVs, you may want to first check your TV settings to see if there are any software or firmware updates. If you have an extra cable to connect the Apple TV to your TV, you may want to try that as well.


If that doesn't help, try resetting one of the Apple TV's to isolate further.


Should the issue persist, contact Apple Support so that they can look into this with you further. They can be reached here: Apple Support


Take care.

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TVs clicking on and off

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