Apple TV 4k randomly restarts

My Apple TV 4K randomly restarts. Typically when it has been running for a bit of time. Sometimes activating the apps is also not possible. Then a forced restart is necessary to activate any of the apps. Any suggestions?

It is still under warranty, luckily. Thanks in advance for your help.

Apple TV 4K, tvOS 16

Posted on Feb 11, 2024 9:41 AM

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Posted on Feb 11, 2024 9:48 AM

Unplug it from its power source for 2-3 minutes and then plug it back in and test it. If the problem persists, try another power outlet and of course please contact AppleCare. If you don't know AppleCare's phone number in your area please click AppleCare Contact Info to find it. They can go through on troubleshooting steps with you and if necessary help guide you with replacing it, assuming you bought it directly from Apple. If you did not buy it directly from Apple then you will need to work with the retailer you got it from.

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Question marked as Top-ranking reply

Feb 11, 2024 9:48 AM in response to AllanDetlefsen

Unplug it from its power source for 2-3 minutes and then plug it back in and test it. If the problem persists, try another power outlet and of course please contact AppleCare. If you don't know AppleCare's phone number in your area please click AppleCare Contact Info to find it. They can go through on troubleshooting steps with you and if necessary help guide you with replacing it, assuming you bought it directly from Apple. If you did not buy it directly from Apple then you will need to work with the retailer you got it from.

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Apple TV 4k randomly restarts

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