Why is my SIM showing locked?

I went to active service and was told my SIM card is locked. Can you please provide information as how why and how to unlock it

iPhone XR, iOS 16

Posted on Jul 26, 2023 12:44 PM

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Question marked as Top-ranking reply

Posted on Jul 26, 2023 12:51 PM

If you originally purchased your iPhone as part of a cellular carrier contract your SIM is locked to that carrier until that carrier releases it. If you bought the iPhone second hand the original owner may have sold you a locked phone.


Look at Settings->General->About, scroll down to Carrier Lock and see what your status is.

3 replies
Question marked as Top-ranking reply

Jul 26, 2023 12:51 PM in response to delajah

If you originally purchased your iPhone as part of a cellular carrier contract your SIM is locked to that carrier until that carrier releases it. If you bought the iPhone second hand the original owner may have sold you a locked phone.


Look at Settings->General->About, scroll down to Carrier Lock and see what your status is.

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Why is my SIM showing locked?

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