My Apple TV app no longer works on my Samsung SmartTV, when I open it, it says “Basic” at the top of the screen and there are no options to click or reset.
I’ve tried to delete and reinstall the app and the same thing happens.
URU8000,
Hi Megan B,
We appreciate you reaching out to us. We're glad to hear that you've already performed some steps to troubleshoot the issue.
We’d like to gather additional details that may help us be in a better position to assist you.
Have you had the chance to confirm if your TV is an Apple TV App supported device?
Watch on Smart TVs and streaming devices - Apple Support
Also, did you use the same steps below to get the Apple TV app?
You can use the article below as a reference.
Get the Apple TV app or Apple TV+ app on your smart TV or streaming device - Apple Support
If you answer yes to both questions, the next best step is to reach out to the manufacturer of your TV.
As mentioned in the article below, "If you need help, you can contact the manufacturer."
If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support
Take care!
Hi Megan B,
We appreciate you reaching out to us. We're glad to hear that you've already performed some steps to troubleshoot the issue.
We’d like to gather additional details that may help us be in a better position to assist you.
Have you had the chance to confirm if your TV is an Apple TV App supported device?
Watch on Smart TVs and streaming devices - Apple Support
Also, did you use the same steps below to get the Apple TV app?
You can use the article below as a reference.
Get the Apple TV app or Apple TV+ app on your smart TV or streaming device - Apple Support
If you answer yes to both questions, the next best step is to reach out to the manufacturer of your TV.
As mentioned in the article below, "If you need help, you can contact the manufacturer."
If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support
Take care!
Apple TV+ app not working on Samsung Smart TV
