When you make a group call in FaceTime, the call buttons are gray and are not pressed

Hi bighudio,

This is expected behavior if you're located in China. If you are not located in China, then it might be helpful for you to speak with Apple directly about this issue. Click the link below for additional assistance on this matter.

Get Support

Kindest regards!

Hi bighudio,

We appreciate you reaching out to us.

We’d like to gather additional details that may help us be in a better position to assist you.

1. Are you experiencing the issue when making a group FaceTime call to a different set of contacts?
2. Are you experiencing the issue when making a FaceTime call to an individual?
3. Also, do you have a different Apple device that is signed in to the same Apple ID? If yes, are you experiencing a similar issue with your other device? These details can help us in isolating the issue.

These details can help in isolating the issue.

In the meantime, let’s check for a software update and make sure that you are running the latest version of iOS.

While it isn't inherently assured that an update will resolve the issue, updating to the latest software version for your device can help isolate potential software issues. 

Kindly secure a backup and update.

How to back up your iPhone, iPad, and iPod touch - Apple Support

Update your iPhone or iPad - Apple Support

Please keep us posted.

Take care!

Greetings bighudio,

Will you please clarify for us whether you're able to join or start a group call and after in the call everything is grayed out or if you're not even able to begin or join a group call? We ask this so we can make sure we're providing the correct steps forward.

Thanks.