iPhone 14 pro batter charges but will not hold a charge.

New iPhone 14 pro less than 3 months old and the battery has been problematic from the start. Since the intro of iPhone in 2007, have never experienced battery draining like this. Phone gets hot quickly. Genius Bar ran diagnostics and says battery is fine. But it is not. Battery drains despite phone being turned off. Horrible Cx. Don’t know where the batteries are being manufactured but either the iPhone 14 pro is a bad product or the batteries have taken the cheap lack of quality approach.

Windows, Windows 10

Posted on Jul 26, 2023 5:52 PM

Reply
Question marked as Best reply

Posted on Jul 26, 2023 6:08 PM

mimi3786 Said:

"iPhone 14 pro batter charges but will not hold a charge.: New iPhone 14 pro less than 3 months old and the battery has been problematic from the start.[...]"

-------


Troubleshooting iPhone Battery Drain:

Visit the following links for tips on troubleshooting this...

I. Try what is on this Link: If your iPhone, iPad, or iPod touch won't Turn on or is Frozen - Apple Support


II. View the Battery Health:

Apple recommends you get a new battery, once the Battery Health reaches 80% or lower. When the Battery Health is 80% or lower, it is time for a new battery.

  1. Go To: Settings
  2. Tap: Battery
  3. Tap: Battery Health
  4. View: [the percentage]
  5. Is it 80% or less?  If so, it is time for a new battery.


III. Perform a Restart:

Try Force Restarting your iPhone. Save any information that need be. Then perform the restart.

Go Here: Force Restart iPhone - Apple Support


IV. A Few Apple Support Sites that May Help:






3 replies
Question marked as Best reply

Jul 26, 2023 6:08 PM in response to mimi3786

mimi3786 Said:

"iPhone 14 pro batter charges but will not hold a charge.: New iPhone 14 pro less than 3 months old and the battery has been problematic from the start.[...]"

-------


Troubleshooting iPhone Battery Drain:

Visit the following links for tips on troubleshooting this...

I. Try what is on this Link: If your iPhone, iPad, or iPod touch won't Turn on or is Frozen - Apple Support


II. View the Battery Health:

Apple recommends you get a new battery, once the Battery Health reaches 80% or lower. When the Battery Health is 80% or lower, it is time for a new battery.

  1. Go To: Settings
  2. Tap: Battery
  3. Tap: Battery Health
  4. View: [the percentage]
  5. Is it 80% or less?  If so, it is time for a new battery.


III. Perform a Restart:

Try Force Restarting your iPhone. Save any information that need be. Then perform the restart.

Go Here: Force Restart iPhone - Apple Support


IV. A Few Apple Support Sites that May Help:






Aug 1, 2023 5:18 PM in response to mimi3786

mimi3786 Said:

"iPhone 14 pro batter charges but will not hold a charge.: Thank you for the tips, but the issue seems to be entirely iOS related. The battery draining issue was resolved when I updated to iOS 16.6[…]

———-


You are Welcome.


Bug Reports Fixing Issues:

This fix is probably due to users reporting this as a bug to Apple.


So, something to go by next time you come across what seems to be a bug…

Report this to Apple:

Do your part: Let Apple know what is going on here. Provide them with feedback on this. They may not get back to you directly, but the more feedback they received on this, the more they will know what is going on, and what needs to be fixed in updates to come.

  1. Go Here: Feedback - iPhone - Apple
  2. Comment: on when this all began, and how you have troubleshot this, thus far. Include the URL of this thread.
  3. Select: "Bug Report" for the "Feedback Type"
  4. Proceed from there aw necessary

iPhone 14 pro batter charges but will not hold a charge.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.