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Security updates with major problems.

I have tried to do the last 2 security updates with major problems.


If you update your iPhone 1st and the try to do your iPad it will not allow greyed out and it will no longer let you do your backup on the iPad.


If you update your iPad 1st and the try to do your iPhone it will not allow greyed out and it will no longer let you do your backup on the iPhone.


This process has been done using 3 different Apple accounts and 6 devices.


it states must be connected to WI-FI. On the device not doing update above tried 3 different WI-FI networks same result can’t do backup and can’t do update.

iPad Pro (5th generation)

Posted on Jul 27, 2023 3:54 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 27, 2023 4:30 AM

While there have been some reports of similar issues, this problem is not widespread. While not intending to suggest that you don’t have an issue, perhaps consider that there are literally tens-of-millions of devices worldwide that successfully complete the update without issue. If this wasn’t the case, the issue would be well (and negatively) publicised.


There have been some reported issues with recent Rapid Security Response (RSR) Updates - iOS/iPadOS 16.5.1(a) and 16.5.1(c); both have been superseded by iOS/iPadOS 16.6.



If your iPad is capable of update to a more recent version of iOS/iPadOS than is currently installed, these support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience difficulties:

Update your iPhone, iPad or iPod touch – Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

If your iPhone, iPad or iPod touch won’t update - Apple Support

iOS update and restore errors – Apple Support


Be aware that while an iPad may be capable of update, in some circumstances you may need to use a computer to perform the update. To do so, you will need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS). Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support


If you have a beta profile installed, ensure this has been removed from your iPad - as, otherwise, installation of production software updates may be inhibited. This support page provides the necessary information to remove the beta from your iPad:

How to uninstall iOS beta software - Apple Support


You should note that for your iPad to install an available update, its battery must be charged to at least 50% capacity - and/or be connected to its Power Adapter. Similarly, the iPad can only be updated over a standard WiFi connection - or be updated by a PC or Mac using iTunes or Finder - over a USB connection.



Returning to your described issue, difficulties such as yours are sometimes related to your local network, or your broadband connection to the internet. Sometimes a particular App being installed (very often installed on many or all of your devices) can have unexpected consequences.


If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with your network connection or the device’s internal routing tables. In such circumstances, the resolution is usually simple; if installed, you may only need to temporarily disable or remove the Security App and/or VPN. If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.


If some Apps are working as expected, while others are not - or other devices can connect to your WiFi network - you may find that a restart of your WiFi Router, followed by a restart of your iPad will clear the problem….


To restart your router, disconnect power from the router for at least 30 seconds - then reconnect power to restart. After your router reboots (which may take several minutes), force restart your iPad:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.



If you continue to have difficulties, check to see if your iPad is using the WiFi Private Address feature. This feature is intended to provide additional privacy and security when using “public” (untrusted) WiFi networks.

Settings > WiFi > [Your WiFi Network / SSID] - tap the “i” icon - Private Address


The Private Address feature is largely unnecessary for your home WiFi network; if enabled, Private Addressing can cause issues if specific MAC addresses are expected by your WiFi Router. You may need to disable this feature - and can be enabled or disabled for each individual network.


Use private Wi-Fi addresses in iOS 14, iPadOS 14, and watchOS 7 - Apple Support




Similar questions

1 reply
Question marked as Top-ranking reply

Jul 27, 2023 4:30 AM in response to Bishopwj01

While there have been some reports of similar issues, this problem is not widespread. While not intending to suggest that you don’t have an issue, perhaps consider that there are literally tens-of-millions of devices worldwide that successfully complete the update without issue. If this wasn’t the case, the issue would be well (and negatively) publicised.


There have been some reported issues with recent Rapid Security Response (RSR) Updates - iOS/iPadOS 16.5.1(a) and 16.5.1(c); both have been superseded by iOS/iPadOS 16.6.



If your iPad is capable of update to a more recent version of iOS/iPadOS than is currently installed, these support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience difficulties:

Update your iPhone, iPad or iPod touch – Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

If your iPhone, iPad or iPod touch won’t update - Apple Support

iOS update and restore errors – Apple Support


Be aware that while an iPad may be capable of update, in some circumstances you may need to use a computer to perform the update. To do so, you will need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS). Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support


If you have a beta profile installed, ensure this has been removed from your iPad - as, otherwise, installation of production software updates may be inhibited. This support page provides the necessary information to remove the beta from your iPad:

How to uninstall iOS beta software - Apple Support


You should note that for your iPad to install an available update, its battery must be charged to at least 50% capacity - and/or be connected to its Power Adapter. Similarly, the iPad can only be updated over a standard WiFi connection - or be updated by a PC or Mac using iTunes or Finder - over a USB connection.



Returning to your described issue, difficulties such as yours are sometimes related to your local network, or your broadband connection to the internet. Sometimes a particular App being installed (very often installed on many or all of your devices) can have unexpected consequences.


If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with your network connection or the device’s internal routing tables. In such circumstances, the resolution is usually simple; if installed, you may only need to temporarily disable or remove the Security App and/or VPN. If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.


If some Apps are working as expected, while others are not - or other devices can connect to your WiFi network - you may find that a restart of your WiFi Router, followed by a restart of your iPad will clear the problem….


To restart your router, disconnect power from the router for at least 30 seconds - then reconnect power to restart. After your router reboots (which may take several minutes), force restart your iPad:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.



If you continue to have difficulties, check to see if your iPad is using the WiFi Private Address feature. This feature is intended to provide additional privacy and security when using “public” (untrusted) WiFi networks.

Settings > WiFi > [Your WiFi Network / SSID] - tap the “i” icon - Private Address


The Private Address feature is largely unnecessary for your home WiFi network; if enabled, Private Addressing can cause issues if specific MAC addresses are expected by your WiFi Router. You may need to disable this feature - and can be enabled or disabled for each individual network.


Use private Wi-Fi addresses in iOS 14, iPadOS 14, and watchOS 7 - Apple Support




Security updates with major problems.

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