Apple TV+ subscription + 3 month trial not working after payment successfully went thorugh

Hi,

I started TV app, selected a show, then selected "Accept 3 Months Free", then "Config with Apple Device", so I used mu iPhone where I have apple card, double clicked to confirm the purchase, the device presented QR code to "Authenticate" (not sure why when I normally pay by iPhone. I scanned the QR coe and it took me through browser page said contacting your financial institution (or something like that), payment was pricessing, I confirmed in my banking app, then the page in browser refreshed and said "Successfully processed payment, continue on your device".

How the **** I'm able to continue on Aple TV when I'm now on iPhone in browser. There is no button no redirect. Apple TV still does not have that subscription active and I see "Accept 3 Months Free" and don't have access to the content. When I repeated the process, it wants to confirm the purchase again (I hope I don't get charged twice), but again it wants to go thorugh QR code or directly through browser with one time code.

This is horrible experience even for Apple.

Why didn't device automatically enable the content when subscription was processed successfully?

There is no "Restore Purchases" button, so I have no other way to enable the subscription.

I'm on Aple platform for 12 years or more and I'm developer myself, in fact I developed a few Apple TV apps for clients with In-App purchases and subscriptions, Apple TV + just suprised me with horrible experience.

I guess no waching TV+. I will have to cancel the subscription without even trying.


Apple TV 4K (3rd generation)

Posted on Jul 27, 2023 6:44 AM

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Question marked as Top-ranking reply

Posted on Jul 27, 2023 7:00 AM

I had to do it 4 times.

Second time it did not require conformation in banking app. But ended app in browser with message "Successfully confirmed payment" (or whatever).

Nothing happened, still Apple TV still just offering "Accept 3 months trial".

Selecting it and I ended up again on the screen with QR code.

I had to completely quit the app and start again, then select "Accept 3 months trial" 4th time and only now it finally enabled the content.

Horrible, horrible, horrible purchase experience. It took me 30 minutes to figure it out. Only as a developer I realize that probably app doesn't refresh properly. How can a not so computer savvy user get it done?

I just hope Apple is not going to charge me 4 subscriptions after 3 month trial.


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Question marked as Top-ranking reply

Jul 27, 2023 7:00 AM in response to RobertDeveloper

I had to do it 4 times.

Second time it did not require conformation in banking app. But ended app in browser with message "Successfully confirmed payment" (or whatever).

Nothing happened, still Apple TV still just offering "Accept 3 months trial".

Selecting it and I ended up again on the screen with QR code.

I had to completely quit the app and start again, then select "Accept 3 months trial" 4th time and only now it finally enabled the content.

Horrible, horrible, horrible purchase experience. It took me 30 minutes to figure it out. Only as a developer I realize that probably app doesn't refresh properly. How can a not so computer savvy user get it done?

I just hope Apple is not going to charge me 4 subscriptions after 3 month trial.


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Apple TV+ subscription + 3 month trial not working after payment successfully went thorugh

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