​​ ​

The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.


You can continue to find trusted guidance and support on the official Apple Support site. 


We want to thank the community members who have contributed their time and expertise to help others with their Apple products.


Cannot login with my id

having login issue cannot login with my id

iPad, iOS 10

Posted on Jul 27, 2023 8:22 AM

Question marked as Top-ranking reply

Posted on Jul 27, 2023 8:27 AM

If you forgot your device passcode see this: If you forgot your iPad passcode - Apple Support



If you forgot your Apple ID password please go to settings, your name at the top, click on password & security, then click on change password (this only is allowed if your device is passcode protected).


If you are logged into any other Apple devices with the same Apple ID please do the above steps in that device to change the password.



If you aren't logged into any Apple devices and you don't remember your email: If you forgot your Apple ID email address or phone number - Apple Support



If that isn't an option then you will need to do account recovery at this point. Go to iforgot.apple.com to start the process. Please see this article: How to use account recovery when you can’t reset your Apple ID password - Apple Support

2 replies
Question marked as Top-ranking reply

Jul 27, 2023 8:27 AM in response to arham104

If you forgot your device passcode see this: If you forgot your iPad passcode - Apple Support



If you forgot your Apple ID password please go to settings, your name at the top, click on password & security, then click on change password (this only is allowed if your device is passcode protected).


If you are logged into any other Apple devices with the same Apple ID please do the above steps in that device to change the password.



If you aren't logged into any Apple devices and you don't remember your email: If you forgot your Apple ID email address or phone number - Apple Support



If that isn't an option then you will need to do account recovery at this point. Go to iforgot.apple.com to start the process. Please see this article: How to use account recovery when you can’t reset your Apple ID password - Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Cannot login with my id

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.