Can I get help? I can’t download any apps.

Every time I try to download an app it ask for a payment method. I don’t have any subscriptions. When I add a payment method, it tries to charge my card.

iPhone 11, iOS 16

Posted on Jul 28, 2023 6:07 AM

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Question marked as Best reply

Posted on Jul 28, 2023 7:19 AM

You can download free apps, but you may need to have a valid payment method on file, even if the app you want to download is free. 

Free apps has also In-app pruchase.


When I add a payment method, it tries to charge my card.

See -> Related Article: If a message says 'billing problem with previous purchase' or 'verification required'


If you still need help, get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.


1 reply
Question marked as Best reply

Jul 28, 2023 7:19 AM in response to jacquetta208

You can download free apps, but you may need to have a valid payment method on file, even if the app you want to download is free. 

Free apps has also In-app pruchase.


When I add a payment method, it tries to charge my card.

See -> Related Article: If a message says 'billing problem with previous purchase' or 'verification required'


If you still need help, get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.


Can I get help? I can’t download any apps.

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