You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Purchased songs not downloading

For the last couple of months when I buy songs from the iTunes Store they don’t always download so are not in my library.


My phone is up to date with version 16.6 but when I try to download the tune it starts the process but then just stops and says it still needs to download. I have enough free space so don’t understand why this has just suddenly started to happen.


In addition I have just tried to purchase another song and although it has taken my money it hasn’t been downloaded

Posted on Jul 28, 2023 10:04 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 29, 2023 12:51 AM

Thank you for your reply, but I have tried that multiple times and although at one point it says it has downloaded, the cloud icon comes back and the song does not show in my library.

10 replies

Jul 29, 2023 12:57 AM in response to bushwacker69

Check the network connection:

You need to have a good Service and/or Wi-Fi.

If they are On, turn Off Hotspot & VPN.

Charge the battery > 70%.


If you can't connect to the App Store, iTunes Store, or other Apple services

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

👉 If you tried all of the above steps and you still can’t connect, contact Apple Support.

 

Dec 4, 2023 10:10 PM in response to bushwacker69

I bought the first 18 singles for the new Peter Gabriel album I/O before I figured out the bright side mixes and dark side mixes were not remixes of songs on the album but are the actual songs. I did not purchase the last 6 singles as I decided to wait and purchase the album. I never preordered the album then got notification it had released and was asked if I wanted to complete my album. I clicked yes and now tracks 1-9 the dark side mixes show purchased but they won’t download and they are not in my purchase history and Apple support keeps telling me I bought the album even though it’s not in my purchases. So once Apple Music thinks you purchased something you can never repurchase it’s so screwed up.

Purchased songs not downloading

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.