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My sound drops out during calls iPhone8

i have an iPhone8.

i can make standard calls however, at some point during the call, the other person all of a sudden can’t hear me. This may be just for a few seconds or may continue and I have to hang up and call back.

If I call using WhatsApp Messenger Snapchat etc the other person cannot hear me at all so I can’t use these apps.

The problem started about 3 weeks ago.

Any ideas?

iPhone 6s, iOS 12

Posted on Jul 28, 2023 11:57 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 28, 2023 11:58 PM

If you have a hearing or sound issue on your device then please try some of these processes to set it right


  1. If you have a distorted sound issue on your iPhone --> If you hear no sound or distorted sound from your iPhone, iPad
  2. If you are not able to hear the other person, click this...>If you can't hear a person on a call or voicemail or if the sound isn't ...
  3. If you only hear through speakerphone mode --> If your iPhone is stuck in headphone mode - Apple Support
  4. If the other person is not able to listen to you then please click this to identify the issue --> If the microphones on your iPhone, iPad, and iPod touch aren't ...


If the above options do not mitigate the issues then Contact your carrier and then Contact Apple Support



There are several potential reasons for distorted voice calls on an iPhone. Here are some common factors that can contribute to this issue:

  1. A weak or unstable cellular network signal can result in voice call distortion. If the signal strength is low, the audio quality may suffer, leading to distortion, dropouts, or static during calls.
  2. High network traffic or congestion can affect voice call quality. When there are too many users trying to access the network simultaneously, it can result in degraded call quality or distortion.
  3. It's recommended to keep your iPhone's software up to date and regularly check for app updates.
  4. If you are using a Bluetooth headset or speakerphone during calls, interference or compatibility issues can lead to distorted audio. Try disconnecting any connected Bluetooth devices and check if the voice quality improves.
  5. Voice call distortion can also be attributed to problems on the network provider's end. Temporary network outages, infrastructure issues, or maintenance work can affect call quality in specific areas or during certain times.


If you're experiencing persistent voice call distortion on your iPhone, it's recommended to troubleshoot the problem by following these steps:


  1. Check your network signal strength and switch to a different location if possible to see if the issue persists.
  2. Restart your iPhone to refresh the software and temporary settings.
  3. Disable any Bluetooth devices connected to your iPhone during calls and check if the distortion improves.
  4. Verify that your iPhone's software is up to date and install any available updates.
  5. Contact your network provider to inquire about any known issues in your area.
  6. If the problem persists, consider contacting or visiting an Apple authorized service center to diagnose and address any hardware-related problems.


1 reply
Question marked as Top-ranking reply

Jul 28, 2023 11:58 PM in response to Elkie10

If you have a hearing or sound issue on your device then please try some of these processes to set it right


  1. If you have a distorted sound issue on your iPhone --> If you hear no sound or distorted sound from your iPhone, iPad
  2. If you are not able to hear the other person, click this...>If you can't hear a person on a call or voicemail or if the sound isn't ...
  3. If you only hear through speakerphone mode --> If your iPhone is stuck in headphone mode - Apple Support
  4. If the other person is not able to listen to you then please click this to identify the issue --> If the microphones on your iPhone, iPad, and iPod touch aren't ...


If the above options do not mitigate the issues then Contact your carrier and then Contact Apple Support



There are several potential reasons for distorted voice calls on an iPhone. Here are some common factors that can contribute to this issue:

  1. A weak or unstable cellular network signal can result in voice call distortion. If the signal strength is low, the audio quality may suffer, leading to distortion, dropouts, or static during calls.
  2. High network traffic or congestion can affect voice call quality. When there are too many users trying to access the network simultaneously, it can result in degraded call quality or distortion.
  3. It's recommended to keep your iPhone's software up to date and regularly check for app updates.
  4. If you are using a Bluetooth headset or speakerphone during calls, interference or compatibility issues can lead to distorted audio. Try disconnecting any connected Bluetooth devices and check if the voice quality improves.
  5. Voice call distortion can also be attributed to problems on the network provider's end. Temporary network outages, infrastructure issues, or maintenance work can affect call quality in specific areas or during certain times.


If you're experiencing persistent voice call distortion on your iPhone, it's recommended to troubleshoot the problem by following these steps:


  1. Check your network signal strength and switch to a different location if possible to see if the issue persists.
  2. Restart your iPhone to refresh the software and temporary settings.
  3. Disable any Bluetooth devices connected to your iPhone during calls and check if the distortion improves.
  4. Verify that your iPhone's software is up to date and install any available updates.
  5. Contact your network provider to inquire about any known issues in your area.
  6. If the problem persists, consider contacting or visiting an Apple authorized service center to diagnose and address any hardware-related problems.


My sound drops out during calls iPhone8

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