No matching passkeys for icloud.com

I am trying out the Vivaldi browser on my M1 iMac (Ventura 13.4.1).


I tried to logon to https://www.icloud.com .  I entered my UserID and pressed the right arrow.  It told me “Use a Passkey on a different device”.  I never saw that when using Chrome, but always moved to the next screen where I could enter my password.  


I used my iPhone, scanning the image and was told “There are no matching passkeys saved in your iCloud Keychain for “apple.com”.


What do I need to do?

iMac 24″, macOS 13.4

Posted on Jul 30, 2023 8:41 AM

Reply
2 replies

Jul 31, 2023 9:38 AM in response to howardfromlafayette

Hello howardfromlafayette,


It sounds like you need to validate your credentials while using a new browser. If so, check out the steps to sign in below and found in the helpful guide here: Sign in to an account on your Mac with a passkey - Apple Support


"Sign in to an account with a passkey

  1. On the account sign-in page, enter your account name, then click the account name field.
  2. Click your account in the list of suggestions.
  3. Do one of the following:


  • If you have Touch ID on your Mac: Place your finger on the Touch ID sensor.
  • If you have an iPhone or iPad: Click Other Options, click “Passkey from nearby device,” then click the QR code.

Note: Bluetooth must be turned on in Settings > Bluetooth for your iPhone or iPad. Bluetooth must also be turned on for your Mac. See Turn Bluetooth on or off on Mac.

  • External security key: Click Other Options, click “Security key,” then follow the instructions onscreen."



You can also check your password account details for the website using the steps here: View your website passwords and related info on Mac, and ensure your account information is correct and saved with the steps here: Sign in with passkeys on iPhone - Apple Support



Cheers.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

No matching passkeys for icloud.com

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.