ROES Software not loading

Hello, all Gurus!


I've been trying to open ROES photo software for ordering prints at Bay Photo and ACI Lab. After installing, neither one is able to fully launch. Bay Photo told me it's something about Java and we tried a few workarounds a while back. Now, I can't get it to load for either Bay Photo or ACI. Any help is greatly appreciated. Thanks!

Mac mini (M1, 2020)

Posted on Jul 30, 2023 1:02 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 31, 2023 11:31 AM

There seems to have been a recent change to macOS that prevents ROES from launching. The OS already has all Java components necessary for it to run.


The fix is to simply download and install the latest ROES package. Here's the page for Bay Photo.

3 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

ROES Software not loading

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.