I can't see my iPad

Microsoft Windows 11 x64 (Build 22621)

Micro-Star International Co., Ltd. GF65 Thin 10SER

iTunes 12.12.7.1

Store Package 12127.1.57051.0

FairPlay 2.20.6

Apple Mobile Device Driver 486.0.0.0

Apple iPod Driver not found.

Bonjour 3.1.0.2 (1556.30)

Gracenote SDK 3.06.1.3084

Gracenote MusicID 3.06.1.3084

Gracenote Submit 3.06.1.3084

Gracenote DSP 3.06.1.3084

iCloud for Windows 14.1.0.108


Current user is not an administrator.

The current local date and time is 2023-07-30 17:45:40.

iTunes is not running in safe mode.

WebKit accelerated compositing is disabled.

HDCP is supported.

Core Media is supported.

Display scaling 125.00


**** Runtime Libraries ****


c:\windows\system32\ucrtbase.dll: 10.0.22621.608

c:\program files\windowsapps\microsoft.vclibs.140.00.uwpdesktop_14.0.30704.0_x64__8wekyb3d8bbwe\msvcp140.dll: 14.30.30704.0

c:\program files\windowsapps\microsoft.vclibs.140.00.uwpdesktop_14.0.30704.0_x64__8wekyb3d8bbwe\vcruntime140_1.dll: 14.30.30704.0

c:\program files\windowsapps\microsoft.vclibs.140.00.uwpdesktop_14.0.30704.0_x64__8wekyb3d8bbwe\vcruntime140.dll: 14.30.30704.0

c:\windows\system32\msvcp110_win.dll: 10.0.22621.1


**** External Plug-ins Information ****



Bonjour service 3.1.0.2 (1556.30) is currently running.


**** Network Connectivity Tests ****


Network Adapter Information


Adapter Name: {D3D3C386-68E7-4048-8840-A842D365D49A}

Description: Realtek PCIe GbE Family Controller

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Wed Dec 31 19:00:00 1969


Lease Expires: Wed Dec 31 19:00:00 1969


DNS Servers:


Adapter Name: {F7280B5B-28D5-4E0A-B56C-F9654B44EC5C}

Description: Intel(R) Wi-Fi 6 AX201 160MHz

IP Address: 192.168.2.47

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.2.1

DHCP Enabled: Yes

DHCP Server: 192.168.2.1

Lease Obtained: Sun Jul 30 17:42:06 2023


Lease Expires: Wed Dec 31 19:00:00 1969


DNS Servers: 192.168.2.1

207.164.234.193


Adapter Name: {4B784248-7911-47D6-83F8-DD978BCAC59D}

Description: Microsoft Wi-Fi Direct Virtual Adapter

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Wed Dec 31 19:00:00 1969


Lease Expires: Wed Dec 31 19:00:00 1969


DNS Servers:


Adapter Name: {56722C4E-ECEC-420D-B4FD-CF2C33E99D96}

Description: Microsoft Wi-Fi Direct Virtual Adapter #2

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Wed Dec 31 19:00:00 1969


Lease Expires: Wed Dec 31 19:00:00 1969


DNS Servers:


Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No


Firewall Information


Windows Firewall is on.

iTunes is enabled in Windows Firewall.


Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was successful.

Connection attempt to Gracenote server was successful.

The network connection timed out.

Last successful iTunes Store access was 2023-07-30 17:43:21.



**** Device Connectivity Tests ****


iPodService not found.

AppleMobileDeviceProcess 529.0.0.10 is currently running.


No Universal Serial Bus Controller found.


No FireWire (IEEE 1394) Host Controller found.


**** Device Sync Tests ****


No iPod, iPhone, or iPad found.


[Edited by Moderator]


Posted on Jul 30, 2023 2:51 PM

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