“Not your AirPod pros”

Question

“Not your AirPod pros”

My AirPods are showing a message “not your AirPod pros”. When I open the case to check battery life quickly. They are connected though, and always connect with no problems.

if I put AirPods in and go to settings, I can see the AirPod pro menu and everything works as it should.

if I put AirPods back in case to charge and open the case and bring it closer, the pop up comes up “not your AirPod pros”, when they clearly are.

I have tried resetting them. Haven’t tried anything else.

I also use them with my MacBook with no problems.

anyone know another way to fix the message so it will show battery life as it should do?

AirPods Pro (2nd generation)

Posted on Jul 30, 2023 5:05 PM

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Answer 1

Top-ranking reply

xavier massey Author

Level 1

23 points

Aug 1, 2023 1:30 AM in response to Sparks0829

Hello.

my AirPods appear in find my app.

they also function normally when I take them out of the case to use them.

I use my AirPods with both my iPhone 12 Pro and a MacBook Pro with M1 Pro.

the message appears every time I open the case and bring the case closer to my iPhone to check battery life.

they also sometimes come up connect temporarily option, though this all goes away when I put the AirPods in my ears and it connects like normal.

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Answer 2

SnickZ.

Community Specialist

Aug 1, 2023 5:28 AM in response to xavier massey

Hey Xavier massey,

Thanks for getting back to us, it’s appreciated!

Since you’ve already tried resetting your AirPods Pro, let’s make sure the firmware is up to date. Here’s how: About firmware updates for AirPods - Apple Support

Compare the firmware number to the one that matches your AirPods. If they need updating, follow the provided steps. Once the process has finished, see if you’re still seeing that message.

If you are, or the firmware was already up to date, you’ll need to reach out to Apple Support directly to look into this issue further with you. You can use this link to reach them: Get Support

All the best.

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Answer 3

Sparks0829

Community Specialist

Jul 31, 2023 12:18 PM in response to xavier massey

Hi there Xavier massey,

We'd like to learn more to see how we can help with your AirPods Pro. To start, do you see them in your list of devices in the Find My app?

Which device are you using with your AirPods Pro and which software version is that device running? Does this message appear every time you connect them?

Send over these details, and we'll take a closer look from there.

Thanks!

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Answer 4

Aug 1, 2023 10:06 PM in response to Sparks0829

Hi. The firmware is up to date. I checked that before asking the question.

all my devices are on latest firmware and operating system.

I use the AirPods on both Mac and iPhone.

iPhone is on latest iOS 16.6

everytime I open the case and bring the case close to the iPhone to check battery it happens.

AirPods are also in find my.

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Answer 5

TammyW_03

Community Specialist

Aug 2, 2023 7:40 AM in response to xavier massey

Hey Xavier massey,

Got it. As mentioned previously, you'll want to reach out to Apple Support directly so they can look into this with you more. Here's the link to reach them, just in case: Get Support

Thanks for using Apple Support Communities.

Take care!

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Answer 6

Mar 5, 2024 3:19 PM in response to xavier massey

I went through a few levels of support with this issue, did all possible troubleshooting, and the senior support advisor told me this is a known issue. I was offered the option of waiting for a software fix or having the AirPods replaced. I chose replacement and the new pair have never had the issue, totally solved.

I would escalate until they replace them.

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“Not your AirPod pros”

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