Problems With Hulu Live TV app on Apple TV

Let me preface this by saying I have tried restarting the app, updating the app, removing and reinstalling the app, and making sure Apple TV is fully updated. I have also spent hours on the phone with Hulu support and their conclusion is that the source of the problems is Apple TV and that Apple has acknowledged this. I think they just don't know what is going wrong and are pointing fingers, but I figured I'd turn here for help.


  1. When I switch to a Hulu Live TV channel, the program sometimes (often) starts playing the video for the first 10-15 seconds without audio. Note this is not a sync issue where the audio and video are out of sync. The video is simply silent until there's a slight buffering and the audio kicks in. Sometimes if I rewind 10-20 seconds, the audio will kick in then. Note that if I change channels through the iPhone or iPad app, or through the web interface (Windows 11), this does not happen. Only on Apple TV.
  2. The second issue is that programs record randomly to the DVR. Some programs were recorded once and then the recording setting was turned off, others were never set to record but record anyway. It is usually the same program that records over and over - Episode 4 of show ABC. I delete the recordings and a few days later they are back again. I turn recording on and back off again to try and reset the off-setting, and they still show up. Note, these programs appear in my DVR when viewed through the iPhone/iPad app or through the Windows web interface.
  3. The third issue is when playing back recorded programs in the DVR, sometimes the video will stop playing, though the audio continues. The video simply freezes up and the audio continues. Sometimes if I remove and reinstall the Hulu App, the program will continue playing, but not always. This usually happens at the same place in the recording each time I try to play it back. This does not happen in the iPhone/iPad app or when using the Windows browser.


I've been in IT for over 30 years. My instinct is that there's a problem with the Hulu app for Apple TV, but as I said above, Hulu claims that Apple has acknowledged there is a problem with Apple TV. I have many other apps installed on my Apple TV and none of them experience the same streaming problems, though none have DVR features.


This is also happening on 3 different Apple TV devices, all with an updated tvOS and current versions of the apps. I have tried removing and reinstalling the app on each device as well as restarting the Apple TV devices. The only thing I haven't tried yet is resetting the Apple TV devices to factory settings. I am reticent to do this because I'll have to download a dozen plus apps again, provide login credentials and set preferences all over again.


Thanks for reading through all this. I am hoping you can shed some light on these issues. If not, my next step is to contact Apple support directly, as Hulu Support has thrown in the towel.


FuskieBP

Apple TV 4K (1st generation)

Posted on Jul 30, 2023 6:25 PM

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Question marked as Best reply

Posted on Nov 23, 2023 6:01 PM

I corrected the issue by getting rid of Hulu.

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42 replies

Feb 1, 2024 10:27 AM in response to FuskieBP

That was the most excellent, detailed, articulate, comprehensive and clear description of a problem I have ever read on any forum in the history of the world. Seriously.


I love the first paragraph especially. “No people… it’s NOT x, y, z… etc.”


I have all of the exact same problems as described. I have the same equipment you have.


I’ll add 1 additional problem. The Hulu app crashes CONSTANTLY. For me, the remedy of scrubbing live tv backward 15 seconds works maybe 50% of the time. The other 50% of the time it crashes the app, which results in the “QR Code of Death” b**l s**t. Then the Hulu app must be quit and rebooted and re-navigated to live tv because Hulu has no ability to remember any default settings.


Hulu app is 100% the problem. It’s pure garbage.


It’s as if no one at Hulu has ever even used their own app. They’ve definitely never tested it. All of these Hulu issues you describe have been ongoing for at least a year. The problem you describe with the DVR has been going on for the past 4 years since I first got Hulu.


Using Hulu is like using computer operating systems in the 90’s. It’s a constant effort just to keep the thing from crashing or to have the most basic feature actually work properly.


Remember the 90’s when computers would constantly freeze or crash and the only support solution would be… “have you tried rebooting?” That is the Hulu experience.


Insult to injury… Hulu refuses to acknowledge that all the problems you articulated so well are 100% a result of Hulu.


Not AppleTV.

Not my WiFi (Gigabyte optical)

Not TVOS.

Not the HDMI port or cable.

Not the ridiculously over priced ($350 each) HomePods.


This is 100% on the doorstep of Hulu engineering incompetence. I was forgiving 4 / 5 years ago. But now Hulu has Disney money and technological access. Hulu doesn’t get a “pass” any longer for being “new”. Hulu is Disney owned. No excuses Disney. Stop jacking up prices and FIX YOUR S**T Hulu APP.


In the past 4 years Hulu prices have gone up 300% (price increases every 6-8 months) The usability of the app is pathetically poor. The features don’t work properly. Full of glitches and bugs. And the app reliability is in the toilet.


“Cord cutting” and dumping cable companies like Comcast (evil, hateful, price gouging, s**t company) in favor of streaming and selecting apps a la carte, is still an unfulfilled hopeful promise.


Hulu now charges as much as the worst cable companies used to charge, but the Hulu functionality and reliability and UX are worse than cable ever was.


Trouble is, the live tv alternatives like Sling and YouTube TV are even worse.


Thank you for describing the issues so well. But don’t waste your time troubleshooting with Apple. It’s not Apple. It’s Disney / Hulu.

Feb 15, 2024 11:49 AM in response to FuskieBP

Has anyone successfully used Airplay to send the Hulu Live TV app from an iPhone, iPad or Mac to a TV connected to an Apple TV device?


I am a frustrated Spectrum TV app user who has trouble casting from my iphone, iPad and MacBook to my TV via Airplay and my 2nd generation Apple TV box. Every other streaming service app works fine when I cast from my devices, ie ESPN+, Disney+, Hulu, Peacock, Max. Only Spectrum TV can't do this.


Thus I am looking for alternatives to Spectrum TV app that offers live TV channels and networks like CNBC, Bloomberg, CNN, MSNBC, Fox News, ABC, NBC, CBS, local TV programs and news, etc.


I am trying to avoid the cost of buying a new Apple TV box where this thread is showing problems with it running apps as well.


Thank you in advance for any advice given.



Feb 15, 2024 1:06 PM in response to ChienK

Just curious - any reason you don’t just install the Spectrum Mobile App on Apple TV? I had Spectrum prior to switching to HuluTV and then now to YTTV and it worked great on AppleTV. I didn’t want Spectrum Internet anymore and their stupid app doesn’t give you all channels when on anyone else’s internet.

Feb 15, 2024 7:04 PM in response to T-BEVO

My Apple TV box is an old model that doesn’t support apps such as the Hulu TV app. I just want to install streaming apps on my iPhone, iPad or Mac and have them play on my TV via AirPlay.


Spectrum is the only streaming app that doesn’t work. So I need to find a replacement that has live network and local TV. Two candidates look like they have what I’m looking for: Hulu Live TV and YouTube TV. So I’m trying to see if they have any issues when cast via AirPlay to my old Apple TV connected TV.

Feb 15, 2024 7:38 PM in response to ChienK

Yes. My Apple TV is an older HD model, but it did recently update to the current tvOS. My TV is a 10+ yr old Sony HD so has no native apps of any value. I stream Hulu via the app most of time but when I have issues I cast my iPad playing Hulu or ESPN+ to the Apple TV. We were living in an Airbnb before the house was ready and they had this sling tv on a Roku and we only got 3 local tv stations and no sports. So I hooked up my Apple TV and streamed almost everything from my iPad which still had my directv login working. When that ended, I signed up for Hulu+live since it has the best overall line up.


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Problems With Hulu Live TV app on Apple TV

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