Problems With Hulu Live TV app on Apple TV

Let me preface this by saying I have tried restarting the app, updating the app, removing and reinstalling the app, and making sure Apple TV is fully updated. I have also spent hours on the phone with Hulu support and their conclusion is that the source of the problems is Apple TV and that Apple has acknowledged this. I think they just don't know what is going wrong and are pointing fingers, but I figured I'd turn here for help.


  1. When I switch to a Hulu Live TV channel, the program sometimes (often) starts playing the video for the first 10-15 seconds without audio. Note this is not a sync issue where the audio and video are out of sync. The video is simply silent until there's a slight buffering and the audio kicks in. Sometimes if I rewind 10-20 seconds, the audio will kick in then. Note that if I change channels through the iPhone or iPad app, or through the web interface (Windows 11), this does not happen. Only on Apple TV.
  2. The second issue is that programs record randomly to the DVR. Some programs were recorded once and then the recording setting was turned off, others were never set to record but record anyway. It is usually the same program that records over and over - Episode 4 of show ABC. I delete the recordings and a few days later they are back again. I turn recording on and back off again to try and reset the off-setting, and they still show up. Note, these programs appear in my DVR when viewed through the iPhone/iPad app or through the Windows web interface.
  3. The third issue is when playing back recorded programs in the DVR, sometimes the video will stop playing, though the audio continues. The video simply freezes up and the audio continues. Sometimes if I remove and reinstall the Hulu App, the program will continue playing, but not always. This usually happens at the same place in the recording each time I try to play it back. This does not happen in the iPhone/iPad app or when using the Windows browser.


I've been in IT for over 30 years. My instinct is that there's a problem with the Hulu app for Apple TV, but as I said above, Hulu claims that Apple has acknowledged there is a problem with Apple TV. I have many other apps installed on my Apple TV and none of them experience the same streaming problems, though none have DVR features.


This is also happening on 3 different Apple TV devices, all with an updated tvOS and current versions of the apps. I have tried removing and reinstalling the app on each device as well as restarting the Apple TV devices. The only thing I haven't tried yet is resetting the Apple TV devices to factory settings. I am reticent to do this because I'll have to download a dozen plus apps again, provide login credentials and set preferences all over again.


Thanks for reading through all this. I am hoping you can shed some light on these issues. If not, my next step is to contact Apple support directly, as Hulu Support has thrown in the towel.


FuskieBP

Apple TV 4K (1st generation)

Posted on Jul 30, 2023 6:25 PM

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Question marked as Best reply

Posted on Nov 23, 2023 6:01 PM

I corrected the issue by getting rid of Hulu.

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46 replies

Jan 28, 2024 2:01 PM in response to mlong925

lol it’s not Hulu, Apple Apologist. It’s APPLE TV. Over the last couple months, this is constantly happening on Hulu, Netflix, Prime…Everything.

And why do I know Apple TV is the root cause and not the App, or my internet, etc…is because as soon as unplug Apple TV and go to Hulu thru my smart tv interface (same tv), it streams perfect. And sure, I can dump Apple TV, but people spend $300 on these things, and I swear my Roku 4k that I used for 3 years prior, or even my brown cable box gave me less issues. This is played out. Apple, stop charging a fortune for your products, because your R&D is now extremely sub par…and it was the only reason you could charge these prices to begin with. Time to go back to the basics….

Feb 15, 2024 11:49 AM in response to FuskieBP

Has anyone successfully used Airplay to send the Hulu Live TV app from an iPhone, iPad or Mac to a TV connected to an Apple TV device?


I am a frustrated Spectrum TV app user who has trouble casting from my iphone, iPad and MacBook to my TV via Airplay and my 2nd generation Apple TV box. Every other streaming service app works fine when I cast from my devices, ie ESPN+, Disney+, Hulu, Peacock, Max. Only Spectrum TV can't do this.


Thus I am looking for alternatives to Spectrum TV app that offers live TV channels and networks like CNBC, Bloomberg, CNN, MSNBC, Fox News, ABC, NBC, CBS, local TV programs and news, etc.


I am trying to avoid the cost of buying a new Apple TV box where this thread is showing problems with it running apps as well.


Thank you in advance for any advice given.



Feb 15, 2024 1:06 PM in response to ChienK

Just curious - any reason you don’t just install the Spectrum Mobile App on Apple TV? I had Spectrum prior to switching to HuluTV and then now to YTTV and it worked great on AppleTV. I didn’t want Spectrum Internet anymore and their stupid app doesn’t give you all channels when on anyone else’s internet.

Feb 15, 2024 7:04 PM in response to T-BEVO

My Apple TV box is an old model that doesn’t support apps such as the Hulu TV app. I just want to install streaming apps on my iPhone, iPad or Mac and have them play on my TV via AirPlay.


Spectrum is the only streaming app that doesn’t work. So I need to find a replacement that has live network and local TV. Two candidates look like they have what I’m looking for: Hulu Live TV and YouTube TV. So I’m trying to see if they have any issues when cast via AirPlay to my old Apple TV connected TV.

Feb 15, 2024 7:38 PM in response to ChienK

Yes. My Apple TV is an older HD model, but it did recently update to the current tvOS. My TV is a 10+ yr old Sony HD so has no native apps of any value. I stream Hulu via the app most of time but when I have issues I cast my iPad playing Hulu or ESPN+ to the Apple TV. We were living in an Airbnb before the house was ready and they had this sling tv on a Roku and we only got 3 local tv stations and no sports. So I hooked up my Apple TV and streamed almost everything from my iPad which still had my directv login working. When that ended, I signed up for Hulu+live since it has the best overall line up.


[Edited by Moderator]

Apr 25, 2024 9:53 PM in response to FuskieBP

I just got off the phone with Hulu support with the same issue. I tried 3 years ago to switch to Hulu using my AppleTVs and had the same problem you (and I) are having now. I thought after +3 years the issues I had were in the past with Hulu. So after I purchased a new 4K AppleTV -w- 17.4os installed I tried to sign up for Hulu again.


The very 1st connection & 1 hour I reported the issue to Hulu support (Ticket # 82638994). I type in the correct user account and password and it fails immediately (Invalid User/Password) and never asks on the AppleTV for a 6 digit code to type in. From this attempt, I never receive the expected E-mail containing the 6 digit code and had no means (nothing on the screen) to ask for the E-mail to be resent or enter the number if I had it.


Well, to make a long story short, After being assured they supported AppleTV, and after multiple trouble tickets, and +20 days of Hulu support calls, Today April 26, 2024 Hulu support told me that it works on my PC and until Apple (not Hulu) resolved the issue they will begin charging me (with no access via my AppleTVs). I canceled my service again.. Wow... is all I can say...


I'm retired from a 45 year job in I.T. but it doesn't take my training to tell Hulu App for AppleTV is BROKE. My question is, given so many effected for so long of a period of time then; Who is upset at who for what??? It's obvious there is a feud of some kind... So, unless someone starts off with a blast of honesty here, the only real losers are the customers of APPLE & HULU...

Apr 26, 2024 10:18 AM in response to FuskieBP

Just to update. I’m not sure if there was any tvOS or app updates since last visiting this thread, but things are a bit better regarding our issue of locking up when switching a live sports stream, usually it’s on ESPN+ since no one else seems to offer both home and away feeds. Meanwhile like others mention, nearly every thing on the Hulu app starts silently for about 10 sec, wheel spins and then it starts over from beginning with audio. With the history app, it almost always opens locked, displays the QR code to authenticate but within 10 sec it appears to auto retrieve the authentication and the stream will begin. This leads me to think that at least some apps do not store authentication keys on the device so the lag to retrieve the key remotely is creating the delays and/or contributing to glitches. We got 1gb fiber with the appleTV wired. But no telling what’s going on at the Hulu server end, could be the bottleneck. Got an older tv in bedroom a tad further, with 2 walls, and had an older firetv stick that was really bad, probably its older wifi limitations, so for $30 upgraded to the latest firestick and bingo - all on Hulu and other apps stream seamlessly, generally better than the HD appleTV which, granted, is somewhat older now but directly wired. When it glitches really badly, at least it’s easy to cast the iPad or iPhone if necessary. While the Hulu app is probably the buggiest on the appleTV, the history app has been right there too with significant bugs even on the firetv stick. It’s sure pointing to certain app providers as the primary cause of flaws since either platform has a majority of well behaved apps.

Problems With Hulu Live TV app on Apple TV

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