Problems With Hulu Live TV app on Apple TV

Let me preface this by saying I have tried restarting the app, updating the app, removing and reinstalling the app, and making sure Apple TV is fully updated. I have also spent hours on the phone with Hulu support and their conclusion is that the source of the problems is Apple TV and that Apple has acknowledged this. I think they just don't know what is going wrong and are pointing fingers, but I figured I'd turn here for help.


  1. When I switch to a Hulu Live TV channel, the program sometimes (often) starts playing the video for the first 10-15 seconds without audio. Note this is not a sync issue where the audio and video are out of sync. The video is simply silent until there's a slight buffering and the audio kicks in. Sometimes if I rewind 10-20 seconds, the audio will kick in then. Note that if I change channels through the iPhone or iPad app, or through the web interface (Windows 11), this does not happen. Only on Apple TV.
  2. The second issue is that programs record randomly to the DVR. Some programs were recorded once and then the recording setting was turned off, others were never set to record but record anyway. It is usually the same program that records over and over - Episode 4 of show ABC. I delete the recordings and a few days later they are back again. I turn recording on and back off again to try and reset the off-setting, and they still show up. Note, these programs appear in my DVR when viewed through the iPhone/iPad app or through the Windows web interface.
  3. The third issue is when playing back recorded programs in the DVR, sometimes the video will stop playing, though the audio continues. The video simply freezes up and the audio continues. Sometimes if I remove and reinstall the Hulu App, the program will continue playing, but not always. This usually happens at the same place in the recording each time I try to play it back. This does not happen in the iPhone/iPad app or when using the Windows browser.


I've been in IT for over 30 years. My instinct is that there's a problem with the Hulu app for Apple TV, but as I said above, Hulu claims that Apple has acknowledged there is a problem with Apple TV. I have many other apps installed on my Apple TV and none of them experience the same streaming problems, though none have DVR features.


This is also happening on 3 different Apple TV devices, all with an updated tvOS and current versions of the apps. I have tried removing and reinstalling the app on each device as well as restarting the Apple TV devices. The only thing I haven't tried yet is resetting the Apple TV devices to factory settings. I am reticent to do this because I'll have to download a dozen plus apps again, provide login credentials and set preferences all over again.


Thanks for reading through all this. I am hoping you can shed some light on these issues. If not, my next step is to contact Apple support directly, as Hulu Support has thrown in the towel.


FuskieBP

Apple TV 4K (1st generation)

Posted on Jul 30, 2023 6:25 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 17, 2023 5:58 PM

I have experienced the exact same issue as above with 7 different Apple TV 4K 1st and 2nd gen between my own service and my elderly parents service as well. It’s not the network because I have redundant service from 2 different ISP’s, one being passive fiber and the other DOCSIS. All Apple TVs are networked hardwired. I have also tested one of my Apple TVs on a 100gigE mux and had the same issue. The issue does not exist on iPad, iPhone, Mac (any browser) or competitor OTT devices Roku or fire stick. Something is specifically wrong with the Hulu app for Apple TV only. If anyone at apple or Hulu sees this, please check the coding on the last update. This is only a recent issue since this summer that I’ve noticed.

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55 replies

Sep 8, 2023 10:49 AM in response to FuskieBP

Thanks! That worked. Man... I had YouTube TV for a month, years ago (was just curious; it was ok; I don't really watch enough TV to justify the cost)... but I've always wanted to try Hulu Live (had their no-ads tier, prior). While there's some great content on Hulu (The Bear, Old Man, etc.), my god their live TV sucks in comparison to YTTV. From the sign-up process to customization to the overall navigation, it's like it was created 10 years ago and no one has updated the UI/UX since. It needs to be more intuitive. I also didn't realize how much I miss how YTTV gives you a live preview as you scroll through the menu (and MOVE CHANNELS AROUND). I know Apple TV is its own thing, but... it's just crazy.


To be honest, I was kind of hoping Hulu's version would be better than YTTV (because of their library). Sigh.


Guess I'll go back to the non-Live TV tier and MAYBE think about going with YTTV. Anyway... thanks, again.

Oct 8, 2023 9:07 AM in response to FuskieBP

I'm experiencing similar issues. For example, while watching CNN in the Hulu Live app the time elapsed, status bar will appear on the bottom of the screen. When you attempt to use the Apple TV remote and menu back to the previous screen it just freezes. The only way to get out of the CNN live screen is to use the Home button on the Apple TV remote. You then hear audio only for about 15 seconds. This also happens on ESPN and other live programs in Hulu Live. I have also updated the app and also reinstalled the app from scratch. Very frustrated with Hulu Live app on Apple TV.

Dec 14, 2023 6:55 PM in response to FuskieBP

Well.... I went all in on the Home Pod speakers, Apple TV, and now my Hulu does not stream well on Apple TV?! But works good on my Roku. I got the Apple TV so I could make the Home Pod speaker work for my living room. Very frustrating. Looking at returning the whole lot if Apple does not fix this.

Been a life long Mac/Apple dude but this is disappointing. Going to check the return policy.

Jan 9, 2024 8:28 AM in response to BrentSMP

Agree completely. They have a code problem somewhere and are too cheap to fix it. Had similar issue with a wifi cam app when they changed a service, transitioned some accts and corrupted them and then refused to offer any fix - response was delete your acct, reset your devices, start over - I’m no longer buying their products!

Feb 15, 2024 11:49 AM in response to FuskieBP

Has anyone successfully used Airplay to send the Hulu Live TV app from an iPhone, iPad or Mac to a TV connected to an Apple TV device?


I am a frustrated Spectrum TV app user who has trouble casting from my iphone, iPad and MacBook to my TV via Airplay and my 2nd generation Apple TV box. Every other streaming service app works fine when I cast from my devices, ie ESPN+, Disney+, Hulu, Peacock, Max. Only Spectrum TV can't do this.


Thus I am looking for alternatives to Spectrum TV app that offers live TV channels and networks like CNBC, Bloomberg, CNN, MSNBC, Fox News, ABC, NBC, CBS, local TV programs and news, etc.


I am trying to avoid the cost of buying a new Apple TV box where this thread is showing problems with it running apps as well.


Thank you in advance for any advice given.



Feb 15, 2024 7:04 PM in response to T-BEVO

My Apple TV box is an old model that doesn’t support apps such as the Hulu TV app. I just want to install streaming apps on my iPhone, iPad or Mac and have them play on my TV via AirPlay.


Spectrum is the only streaming app that doesn’t work. So I need to find a replacement that has live network and local TV. Two candidates look like they have what I’m looking for: Hulu Live TV and YouTube TV. So I’m trying to see if they have any issues when cast via AirPlay to my old Apple TV connected TV.

Feb 15, 2024 7:38 PM in response to ChienK

Yes. My Apple TV is an older HD model, but it did recently update to the current tvOS. My TV is a 10+ yr old Sony HD so has no native apps of any value. I stream Hulu via the app most of time but when I have issues I cast my iPad playing Hulu or ESPN+ to the Apple TV. We were living in an Airbnb before the house was ready and they had this sling tv on a Roku and we only got 3 local tv stations and no sports. So I hooked up my Apple TV and streamed almost everything from my iPad which still had my directv login working. When that ended, I signed up for Hulu+live since it has the best overall line up.


[Edited by Moderator]

Apr 25, 2024 9:53 PM in response to FuskieBP

I just got off the phone with Hulu support with the same issue. I tried 3 years ago to switch to Hulu using my AppleTVs and had the same problem you (and I) are having now. I thought after +3 years the issues I had were in the past with Hulu. So after I purchased a new 4K AppleTV -w- 17.4os installed I tried to sign up for Hulu again.


The very 1st connection & 1 hour I reported the issue to Hulu support (Ticket # 82638994). I type in the correct user account and password and it fails immediately (Invalid User/Password) and never asks on the AppleTV for a 6 digit code to type in. From this attempt, I never receive the expected E-mail containing the 6 digit code and had no means (nothing on the screen) to ask for the E-mail to be resent or enter the number if I had it.


Well, to make a long story short, After being assured they supported AppleTV, and after multiple trouble tickets, and +20 days of Hulu support calls, Today April 26, 2024 Hulu support told me that it works on my PC and until Apple (not Hulu) resolved the issue they will begin charging me (with no access via my AppleTVs). I canceled my service again.. Wow... is all I can say...


I'm retired from a 45 year job in I.T. but it doesn't take my training to tell Hulu App for AppleTV is BROKE. My question is, given so many effected for so long of a period of time then; Who is upset at who for what??? It's obvious there is a feud of some kind... So, unless someone starts off with a blast of honesty here, the only real losers are the customers of APPLE & HULU...

Jul 10, 2024 8:40 AM in response to BrewbaFett

My Apple TV is an older hd model and recently Hulu has been running fine. Not sure if it is due to updates since I don’t check apps for updates, just allow auto updates overnight. Anyway, wish I had some words of wisdom, but things have been far more stable recently. As a side note: I plan to cancel the live tv part since I’ve been working on making some indoor antennas for the OTA channels which have towers only 22 mi away. The uhf frequencies are simple enough and I can pickup clearly with just a paper clip. It’s the 2 that are in the hi-vhf range that are more challenging to receive well. But I bent a wire coat hanger to make a simple dipole (just 2 straight sections screwed onto each connector on a 75 ohm balun, taped to wall behind tv and connected via coax to ant input).

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Problems With Hulu Live TV app on Apple TV

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